CommSite enables consumers to simply chat with a website to instantly find information, resolve issues, discover products and more

BOSTON: #AI--CommBox, the enterprise-grade, AI-powered customer engagement platform, today announces the launch of CommSite, a conversational AI orchestration platform that turns websites into dynamic, intelligent conversations.

Working with leaders like OpenAI, CommSite redefines website engagement by transforming static websites into responsive, AI-driven experiences trained on a business’s products, services and policies to deliver real-time, accurate assistance. The system delivers seamless end-to-end automation for tasks like booking an appointment, updating a contract or finding the right product, while keeping humans in the loop for additional support as needed.

"The old web is dying — and your customers are already leaving it behind,” said Dvir Hoffman, CEO at CommBox. “Search bars, menus, endless clicks — that's yesterday’s experience. Today, users expect to ask and instantly get exactly what they need in a hyper personalized manner without any friction.”

Hoffman continued, “CommSite isn’t an upgrade — it’s a reinvention. We’re transforming websites from static brochures into living, conversational engines that sell, convert and serve in real-time, without touching your existing website. Every visitor gets a personalized journey, guided by AI that anticipates needs, removes barriers and drives action — faster and smarter than any human ever could. This isn’t keeping up with AI. This is redefining what digital customer engagement means.”

The shift to conversational experiences addresses a clear gap in today’s digital landscape.

Nearly half of consumers (43%) now head straight to the search bar when visiting websites, yet poor search experiences drive a 68% abandonment rate. With searches contributing up to 40% of total site revenue, brands can’t afford to miss the mark. And now, with 80% of consumers looking for AI-powered customer service for faster resolution, it’s clear that solutions like CommSite are becoming essential to business operations.

CommSite addresses this gap between customer expectations and current website reality by delivering contextual, real-time responses that access gated information, unlike shallowly integrated AI layers or site searches that frustrate users with pre-generated replies. The system leverages advanced language models alongside CommBox's proprietary AI infrastructure to understand nuanced customer requests and resolve them.

CommSite’s intelligent interaction layer includes:

• Advanced orchestration layer that coordinates interactions between website content, back-end business systems and AI components
• Smart automation triggers that identify user intent and initiate appropriate backend processes
• Secure integration framework connecting to CRM, knowledge bases, and transaction systems while maintaining data privacy
• Dynamic content adaptation that evolves based on conversation context and user history

These dynamic, intent-driven interactions not only boost customer satisfaction but also increase revenue by capturing valuable engagement signals, helping businesses close deals and stand out in an increasingly competitive digital landscape.

To demo CommSite, please visit: commbox.io/commsite/

About CommBox

CommBox is an enterprise-grade AI customer experience platform that enables brands to engage customers across all channels from a single interface, leveraging omnichannel communication, digital engagement, business automation, conversational AI, and AI-powered agent systems.

CommBox helps organizations automate their repetitive work, generate revenue , boost customer service teams’ productivity, and stay ahead of evolving customer expectations in the digital-first landscape.

Fonte: Business Wire