From quoting to onboarding to compliance, Workato’s new Genies are doing real work -- at scale, in production, across the business

PALO ALTO, Calif.: #automation--Workato®, the leader in agentic orchestration, today launched a fleet of production-grade Genies—enterprise AI agents now running across every major business function. These aren’t prototypes; they’re working agents delivering measurable outcomes, integrated into core business functions, and transforming how companies operate. Unveiled at WOW 2025, Workato’s flagship customer and partner conference, the new Genies represent one of the first real-world models of the agentic enterprise in action.

Built on the Workato ONE platform and deployed through Workato GO, Workato Genies are prebuilt AI agents designed to handle high-impact work within key business functions—like CPQ in Sales or onboarding in HR. Genies integrate with an enterprise’s systems, operate securely, and are customizable to an organization’s needs. Only Workato Genies deliver the full package: KPI focus, enterprise context, real-time autonomy, and governance you can trust. Workato has replaced more than 100 internal workflows with intelligent Genies, streamlining processes across every function.

“The enterprise has been stuck in pilot mode, tinkering with copilots and waiting for AI to mature,” said Vijay Tella, co-founder and CEO of Workato. “That era is over. Workato Genies are built to deliver results. They act as true coworkers, operating at scale across the business and driving measurable impact today.”

Real Genies. Real Work.

Workato brings intelligent Genies to every corner of the enterprise—each designed for a specific role, embedded with KPIs, and orchestrated across systems. These aren’t copilots. They’re coworkers.

• Sales Genies: Streamline quoting, boost seller productivity, and optimize revenue operations. Sales Genies help teams close deals faster and operate with greater precision across the sales cycle.

• Support Genies: Resolve tickets faster, deflect common issues, and deliver better customer experiences. Support Genies orchestrate across channels and tools to improve response times and satisfaction.

• IT Genies: Automate service requests, accelerate resolution, and reduce operational friction. IT Genies identify patterns and eliminate repeat issues before they disrupt the business.

• Marketing & SDR Genies: Forecast performance, personalize outreach, and generate sales-ready content. Marketing & SDR Genies give teams earlier signals, sharper insights, and better creative leverage.

• Customer Experience Genies: Drive stronger relationships and better outcomes across the customer lifecycle. Customer Experience Genies enable smooth onboarding, proactive engagement, and personalized support.

• HR and Recruiting Genies: Speed hiring, improve onboarding, and enhance the employee experience. HR and Recruiting Genies manage requisitions, streamline recruiting, and deliver role-specific onboarding.

• Security Genies: Strengthen security posture, ensure compliance, and streamline audits. Security Genies monitor systems, enforce governance, and reduce manual overhead in risk management.

All Genies are built on the Workato ONE platform and deployed through Workato GO, the company’s intelligent control center for orchestrating agents across the enterprise.

“These Genies operate with a clear purpose,” said Bhagat Nainani, Chief Product Officer at Workato. “They take on real work, run at enterprise scale, and deliver measurable results across critical functions.”

A New Framework for Enterprise AI

To help customers scale with confidence, every Genie operates within the guardrails businesses demands. With governance, explainability, and enterprise security built in, customers can scale AI confidently across the enterprise.

Each Genie leverages:

• Deep integration across apps, data, and workflows, enabling faster time-to-value and eliminating silos.

• Embedded orchestration and human-in-the-loop controls ensure precision, adaptability, and safe deployment.

• Predefined enterprise skills and governance policies delivering trusted execution from day one.

• Unified oversight and execution via Workato GO, giving leaders visibility and control across the enterprise.

• Customer data and learnings are always isolated and encrypted with a unique key that rotates every hour.

From AI Hype to Intelligent Execution

WOW 2025 signals a broader shift: from isolated AI pilots to agentic systems that work. While many enterprises are still experimenting, Workato is running on agents—and enabling customers to do the same.

“The future belongs to agentic enterprises,” Tella explained. “Every person, in every role, is empowered by agents to operate at an elite level. That’s the standard we’re setting.”

To learn more about the available fleet of production-ready Genies and how Workato is transforming the enterprise, visit https://www.workato.com/agentic.

About Workato

Workato transforms technology complexity into business opportunity. As the leading agentic orchestration company, Workato empowers enterprises to connect and unify data, processes, applications, and experiences. Its AI-driven platform enables teams to navigate complex workflows in real-time, driving efficiency and agility. Trusted by more than 12,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Source: Workato

Fonte: Business Wire