Microsoft Azure customers worldwide now gain access to SmartAnalytics to take advantage of the scalability, reliability and agility of Azure to drive application development and shape business strategies

DANIA BEACH, Fla.: IntelePeer, a leading, end-to-end conversational AI platform provider, today announced the availability of SmartAnalytics in the Microsoft Azure Marketplace, an online store providing applications and services for use on Azure. IntelePeer customers can now take advantage of the productive and trusted Azure cloud platform, with streamlined deployment and management.

“Being listed in the Microsoft Azure Marketplace makes it easier than ever for customers to access and deploy our SmartAnalytics solution within their existing Azure environments,” said Frank Fawzi, CEO of IntelePeer. “This listing brings our customers the benefits of faster time-to-value, simplified procurement, and the ability to scale with confidence on a trusted global platform. With real-time data insights and seamless integration capabilities, SmartAnalytics empowers businesses to make smarter decisions, improve performance, and drive meaningful outcomes across every customer interaction.”

Available to all IntelePeer SmartAgent and SmartOffice customers, SmartAnalytics features an Interaction Explorer, a powerful way to search and track trends from customer communications, a self-service business intelligence functionality to custom tailor analysis to meet business needs, and real-time data insights that can be exported across the business. Key features include:

• Performance Assessment Dashboard: SmartAnalytics’ dashboard highlights key metrics such as call containment rates, transfer rates, and interaction durations. Providing a comprehensive overview, businesses can quickly assess performance and identify areas for improvement. Granular insights into specific customer interactions enable the optimization of conversational workflows and AI agent responses, ensuring continuous enhancement of automated systems.
• Advanced Interaction Analysis: SmartAnalytics’ Interaction Explorer leverages IntelePeer's unique end-to-end voice path to record and transcribe entire conversations, whether handled by AI agents, live agents, or a combination of both. Users can efficiently filter, view, and analyze interactions using metadata and can search call transcripts for specific words and phrases.
• Data-Driven Decision Making: SmartAnalytics empowers users with near real-time monitoring, providing visibility into key performance indicators and business insights. The platform's self-service feature allows users to create and customize their own dashboards, facilitating deeper, tailored analyses of data to meet specific business needs. This enables agile decision-making and rapid improvements.
• Quality Measurement & Compliance Monitoring: SmartAnalytics delivers comprehensive quality assurance through automated assessment of every customer interaction against customizable validation frameworks, including sentiment analysis, regulatory compliance standards (e.g. HIPAA, PCI DSS, etc.), interaction efficacy, and adherence to standard operating procedures based on customer-defined rubrics. This continuous quality monitoring ensures consistent service delivery, mitigates compliance risks, and delivers actionable coaching insights for both AI and human agents.
• Seamless Integration and Data Sharing: The ability to export and share data allows users to integrate interaction details into existing business intelligence systems for comprehensive cross-functional analysis. SmartAnalytics also supports integration with Snowflake Share and Snowflake Reader Account capabilities, enabling secure and efficient data sharing and collaboration across organizational boundaries.

Jake Zborowski, General Manager, Microsoft Azure Platform at Microsoft Corp., said, “We’re pleased to welcome IntelePeer’s SmartAnalytics solution to the Microsoft Azure Marketplace, which gives our partners great exposure to cloud customers around the globe. Azure Marketplace offers world-class quality experiences from global trusted partners with solutions tested to work seamlessly with Azure.”

The Azure Marketplace is an online market for buying and selling cloud solutions certified to run on Azure. The Azure Marketplace helps connect companies seeking innovative, cloud-based solutions with partners who have developed solutions that are ready to use.

To learn more about IntelePeer, visit: www.intelepeer.ai.

About IntelePeer
IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer’s Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.

Fonte: Business Wire