A new personalized, AI-powered digital experience enables CX professionals to drive meaningful impact and help shape the future of customer experience

NASHVILLE, Tenn.: Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today unveiled the Genesys Orchestrators™ program — a transformative new program to empower customer experience (CX) professionals with the knowledge, resources, community and credentials they need to accelerate the future of CX through AI.

CX professionals face an increasingly dynamic and complex environment, which can make it challenging to stay current with rapidly evolving technology while expanding skills to meet business needs. Genesys Orchestrators streamlines enablement so individuals can access the resources they need, when they need it, all in one place.

Core to the program is Orchestrators Education, which provides new personalized learning paths based on roles, goals and product usage. With a curriculum that covers everything from AI fundamentals to business strategies, to architecture and performance, individuals can build specific skills and earn certifications to excel in their roles and help their organizations achieve the next Level of Experience Orchestration with the Genesys Cloud™ platform.

“In a world where organizations need clarity, confidence and a path forward over more features, Genesys Orchestrators delivers exactly that,” said Scott Cravotta, chief customer officer at Genesys. “We’ve reimagined our customer experience from the ground up, not only to help deliver value, but as a catalyst for professional growth and organizational progress.

Cravotta continued, “Focusing on technology and AI readiness, the personalized education within Genesys Orchestrators delivers insights that set individuals apart — positioning them to lead meaningful change and shape stronger, more future-ready organizations.”

Where Every Person Can Become a Maestro of Innovation

Through the new Genesys Orchestrators digital portal, available today to all customers, partners and employees, individuals can access everything they need to make a meaningful impact in one unified location. With four core pillars — Learn, Grow, Connect and Amplify — community members are enabled for what’s now and next on their journeys to shape the future of CX.

New and notable features include:

• Learn: New personalized course recommendations; free Genesys Cloud Fundamentals and AI readiness learning paths; and new progress tracking with points and badges.
• Grow: New AI-powered contextual support, including next-best actions and guided help; an always-on digital assistant powered by Genesys Cloud AI; and homepage personalization designed to support onboarding and enable individuals to seamlessly resume their learning journey each time they return to the portal.
• Connect: Access to a powerful community of thousands of CX professionals from organizations around the world, including Genesys leaders, customers and partners, to share ideas and best practices, solve challenges and build relationships.
• Amplify: A new model to celebrate individuals’ milestones, recognizing their growth and contributions, starting as a Producer and progressing to a Maestro, and exclusive opportunities to influence roadmaps and gain early access to programs.

About Genesys

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration Platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

© 2025 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud and Genesys Orchestrators are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

Fonte: Business Wire