This year's insights reveal growing opportunities in clinical communication, alongside key challenges in implementation, budgets, and workforce well-being

PLANO, Texas: Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK) and a global leader in healthcare communications, released the results of its 15th annual survey assessing how clinical communication is handled in U.S. healthcare organizations, along with the trends and challenges shaping this critical capability. With input from executives, physicians, nurses, IT personnel, contact center representatives, and others, this year’s report reveals a steady evolution of healthcare communication opportunities as well as various setbacks and obstacles to successful solution implementation and capability advancement.

“Healthcare systems today are feeling pressure as they attempt to adopt new communication solutions to enhance patient care and provider collaboration, while also navigating an evolving and complex regulatory landscape,” said Vincent D. Kelly, chief executive officer of Spok Holdings, Inc. “Understanding which technology investments to pursue and prioritize intensifies that pressure, something that our annual survey aims to alleviate. Every year, we connect with top industry professionals to dissect the current issues impacting healthcare teams, and, more importantly, gather insights that help leaders understand how they can advance their communication capabilities to support their teams for near- and long-term success.”

The 2025 survey unveiled five major takeaways:

“Insights from this year’s survey highlight the paradoxical position in which many healthcare systems find themselves. That is that they have technical expertise and recognize the strategic importance of advanced communication solutions, but they are overwhelmed by fragmented implementation strategies, workforce burnout, and regulatory complexity,” continued Kelly. “Looking ahead, leaders must focus on laying a cohesive, sustainable pathway to adopting and scaling communication solutions for their teams without inadvertently compounding the problems these platforms and tools are designed to solve.”

The 2025 survey includes specific insights into healthcare communication challenges, the evolution of mobile devices, priorities for clinical communication and collaboration platforms, and how health system professionals perceive the future of healthcare.

See more information from the 15th Annual Spok Healthcare Communications Report here.

About Spok

Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. (NASDAQ: SPOK), headquartered in Plano, Texas, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month through their Spok® solutions. Spok enables smarter, faster clinical communication.

Spok is a trademark of Spok Holdings, Inc. Spok Mobile and Spok Care Connect are trademarks of Spok, Inc.

Fonte: Business Wire