Award recognizes Euna’s customer support team for delivering fast, reliable, and high-quality service while navigating complex organizational and technology changes

ATLANTA & TORONTO: Euna Solutions®, a leading provider of purpose-built cloud solutions for the public sector, today announced that it has been named a Silver Globee® Award winner in the Customer Service Team of the Year category at the 18th Annual 2025 Globee® Awards for Impact. The global awards program celebrates organizations making a meaningful difference through leadership, innovation, and sustained social impact.

“Delivering an exceptional customer experience requires more than responsive support - it demands a deep understanding of our customers’ missions and the resilience to adapt as their needs evolve,” said Brian Haney, Chief Customer Officer at Euna Solutions. “This award reflects the dedication of our support team, who upheld outstanding service quality, even when updating internal processes and unifying teams. Their commitment ensures our customers feel supported at every step.”

Euna Solutions was recognized for the performance of its Customer Support Team, which achieved a 95% customer satisfaction (cSAT) score while navigating the consolidation of multiple support units and executing a major migration to Salesforce Service Cloud and Experience Cloud. Throughout this transformation, the team maintained rapid 25-minute average first-response times-far exceeding its two-hour SLA-and upheld exceptional service quality without disruption to customers.

“The 2025 Globee® Awards for Impact celebrate those who are not just solving problems - they’re improving lives and transforming communities,” said San Madan, President, Globee® Awards. “These winners are redefining what success looks like by aligning purpose with performance.”

The Globee® Awards for Impact honor outstanding achievements across industries that go beyond business performance to create long-term value for people, communities, and the planet. View the full list of winners here: https://globeeawards.com/impact/winners/

About Euna Solutions

Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com.

Fonte: Business Wire