Enterprise Tech Leaders to Define the Industry’s Future for AI-Driven Customer Experiences, Collaboration and Secure Communications

LAS VEGAS: Enterprise Connect, the leading conference and exhibition for enterprise communications and collaboration, today announced new additions to its 2026 keynote lineup, featuring senior leaders from Amazon Web Services, Zoom and RingCentral on the main stage to address the future of AI-powered customer experience, modern collaboration and secure enterprise communications. Enterprise Connect 2026 takes place March 10-12, 2026 in Las Vegas, NV. Register here.

As more companies accelerate AI adoption across every layer of the enterprise, the three days of programming at Enterprise Connect 2026 will tackle the industry’s most critical questions: how organizations can deploy AI at scale while maintaining trust, how to remove or reduce friction in modern, hybrid work environments, and how to balance rapid growth with the demands for security, governance and reliability.

“Every year, we raise the bar on what IT leaders can take back to their organizations,” said Eric Krapf, Program Chair, Enterprise Connect. “These keynote sessions offer our attendees direct access to leading technology providers who are all helping businesses move beyond experimentation to real-world execution.”

Enterprise Connect 2026 Keynote Highlights

• Tuesday | Amazon Web Services - Building Trust in AI with Amazon Connect
  AWS Vice President of Customer Experience, Pasquale DeMaio, will examine how Amazon Connect is delivering AI-powered customer experiences where human agents and AI operate side by side with full context. The keynote will address why trust and observability are critical to realizing AI’s potential, and how Amazon Connect is redefining customer experience beyond legacy platforms and point AI solutions.
  

• Wednesday | Zoom - Beyond Friction in Collaboration: How AI and Human Connection Move Work Forward
  Zoom Chief Marketing Officer Kimberly Storin; Head of Product, Solutions and Industry Marketing Leo Boulton; Global Lead of Customer Experience Product Marketing Michelle Couture; and Head of Zoom Workplace and AI Theresa Larkin will share insights from new Deloitte research commissioned by Zoom. The keynote will explore how next-generation collaboration tools reduce friction, accelerate decision-making and help enterprises move from conversation to completion through intelligent automation and human connection.
  

• Wednesday | RingCentral - Enterprise Communications in a Secure, AI-Driven World
  RingCentral President and Chief Operating Officer, Kira Makagon, will spotlight how they plan to deploy agentic voice AI tools through customer stories and everyday workflows. Highlighting intelligent automation and all-encompassing, AI-powered enterprise operations, RingCentral’s keynote will uncover how their emerging AI solutions drive business needs before, during, and after customer conversations to improve brand optimization.

Together, the keynote sessions reinforce Enterprise Connect’s role as a critical forum for enterprise IT, communications and global leaders navigating technological advancements. It is also the only conference where you can see these industry leaders all under one roof. Further, Heather McGowan’s Futurist Keynote will deliver groundbreaking insights on the future of work and organizational transformation that could reshape your enterprise strategy.

Enterprise Connect 2026 is presented with support from its sponsors, including Amazon Web Services, Dialpad, RingCentral, Zoom, Cisco, Five9, Genesys, Infobip, Miratech, NICE, Vonage, Bandwidth, Google, LeapXpert, Nextiva, Sinch, Spectrum Business, Ubiquiti, Verint, and Verizon Business.

View the Enterprise Connect conference agenda here, with additional sessions and keynote speakers being added in the coming weeks.

Super Early Bird registration deadline ends January 9, 2026.

To register for a media pass, click here.

For more information on exhibition or sponsorship opportunities, businesses can request further details here or contact Sandra Kupiec at Sandra.Kupiec@informa.com.

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About Enterprise Connect
For over 35 years, Enterprise Connect has stood at the forefront of enterprise communications, collaboration, and customer experience in North America. Delivering an impactful blend of industry-best conference tracks, innovative networking experiences, dynamic expo activations, and year-round digital engagement, Enterprise Connect also provides the very best in webinar hostings, virtual events and newsletters. Bringing together IT executives, vendors, analysts, or channel partners, attendees engage with influential peers and critical innovations across themes like AI-powered systems, CX platforms, cloud migration, and modern workplace strategies. Enterprise Connect is organized by Informa, a leading international events, digital services and academic research group. Informa is a FTSE 100 company, with 14,000 colleagues working in 30 countries. www.enterpriseconnect.com

Fonte: Business Wire