Powered by Salesforce, call center management platform delivers operational efficiency, data-driven insights and seamless caregiver experiences for critical public health service

PHILADELPHIA: SolomonEdwards, a national professional services firm focused on solving critical business challenges for companies undergoing growth, change or compliance-driven events, recently marked the fifth anniversary of its purpose‑built call center management solution serving poison control and telehealth organizations, IntelliTox™.

In 2020, SolomonEdwards’ Technology Innovation partnered with the Poison Control Center at Children's Hospital of Philadelphia and Salesforce to develop a next-generation solution that would modernize and streamline operations. Powered by Salesforce’s always-on infrastructure, IntelliTox™ delivers enterprise-grade automation, HIPAA-compliant data management and intelligent analytics in a single intuitive platform-helping poison centers or other public health agencies respond faster and improve patient outcomes.

Built for continuous evolution, IntelliTox™ adds features that enhance public health and safety missions. IntelliTox modernizes how public health agencies meet the public where they are with two-way text and web chat access to experts.

New AI-enabled capabilities help streamline case documentation and improve service quality. IntelliTox™ can now create case charts directly from call notes, condense multiple entries into clear summaries, and securely manage sensitive data through automated transcription and redaction. These coding capabilities allow for near real-time surveillance, strengthening early detection of anomalies. In turn, experts can focus on delivering care with empathy, the right information, and effective triage.

IntelliTox is a proven, scalable solution that streamlines operations, improves data-driven decision-making, and ultimately strengthens community health through faster, more coordinated responses.

For more information, or to schedule a custom demo, visit solomonedwards.com/intellitox/ or contact gmoyer@solomonedwards.com.

About SolomonEdwards

For more than 25 years, SolomonEdwards has empowered organizations to tackle common and complex business challenges through strategic advisory, technical advocacy, and hands-on execution. We partner with leaders across industries to strengthen risk and compliance, leverage data and technology, and keep critical work moving. The result: stronger performance, smarter decisions, and progress that lasts. Discover how SolomonEdwards can advance your business objectives at SolomonEdwards.com.

Fonte: Business Wire