Company unveils the scale of its proprietary dataset and new metrics showing how its Lean AI delivers real customer-service impact

EDEN PRAIRIE, Minn.: C.H. Robinson, the leader in Lean AI supply chains, has expanded its artificial intelligence capabilities with an advantage that can’t be replicated: the largest and richest set of real‑world logistics data in the industry. With over 100 trillion proprietary data points generated across decades of global operations – and growing with every shipment executed – the company has built an AI engine that is reasoning, deciding and acting in complex supply chains.

For the first time, C.H. Robinson is disclosing the scale of the proprietary data behind its Lean AI operating system, which is built in house and embeds intelligence directly into how logistics gets done for its 75,000 customers. Hundreds of connected AI agents are fed by the unrivaled scale, scope and depth of C.H. Robinson’s data on 37 million shipments a year and enriched by operational context. While others in the industry try to develop AI, C.H. Robinson’s competitive moat compounds with every shipment and is only now becoming visible to the market.

“Some people think of large language models as democratizing AI. For the complexity of logistics and global supply chains, that couldn’t be further from the truth,” said Chief Technology Officer Mike Neill. “Maybe anyone can build a chatbot or code faster with AI. But not anyone can build AI agents that perform real shipping tasks and operate supply chains-at scale, profitably. Without access to massive amounts of real-world shipping data, AI can’t reason accurately or act in ways that reflect each customer’s unique supply chain. That’s why our proprietary data matters. It underpins an AI operating system that orchestrates end‑to‑end workflows across the enterprise and gives us a lead that only continues to widen.”

Lean AI embeds intelligence directly into critical shipment workflows-including pricing, planning, orders, appointments, capacity, routing, tracking, documents and invoicing-while addressing persistent industry pain points such as freight classification and missed pickups. This work is executed by hundreds of AI agents across C.H. Robinson’s operations, autonomously performing millions of real‑world shipping tasks. Orchestrated by the Always-on Logistics Planner™, these AI agents operate in sync across the shipment lifecycle, enabling faster decisions, more predictable outcomes and premium service at global scale.

This coordinated system of agents is driving proven customer value. C.H. Robinson analyzed truckload shipments across its network and found clear, measurable gains when AI is applied across connected steps. Shipments handled by its AI‑powered orders and appointments workflows resulted in:

• up to 23% faster speed to market for customer shipments. The faster an order is processed, the faster an ideal appointment for pickup and delivery can be secured, the faster an ideal carrier can be selected.
• an up to 35% increase in shipments picked up on time. More reliable pickups improve warehouse and loading dock throughput, reduce fines for arriving too early or late, reduce downstream delays and rescheduling, and allow for more accurate ETAs and inventory planning.

AI‑recommended loads are also booked four times faster-proof that a connected AI system operating at scale, powered by Robinson’s unmatched dataset, is improving execution across global supply chains.

“If you wonder how a 120‑year‑old logistics company became an AI disrupter, it comes down to delivering proven AI intelligence and execution for customers,” said Chief Strategy & Innovation Officer Arun Rajan, who previously held leadership roles at industry disrupters Travelocity, Zappos, and Amazon. “Lean AI is built to deliver the benefits shippers need right now: faster execution, more reliable service, and smarter decisions in real‑world conditions. Our builder culture allows us to design and scale AI in‑house, train it on 100 trillion proprietary logistics data points and embed it directly into live operations-so intelligence translates into real results for customers every day.”

About C.H. Robinson

C.H. Robinson is the global leader in Lean AI supply chains. For more than a century, companies everywhere have looked to us to reimagine how goods move. Now, as we redefine what’s next for the industry, that same drive fuels our commitment to Building Tomorrow’s Supply Chains, Today™. Trusted by 75,000 customers and 450,000 contract carriers, we manage 37 million shipments annually, representing $23 billion in freight. We deliver tailored solutions across the world via truckload, less-than-truckload, ocean, air and more. With our unique combination of human insight and Lean AI working as one, supply chains move faster, smarter and more sustainably. As a responsible global citizen, we proudly contribute millions to the causes that matter most to our employees. For more information, visit us at chrobinson.com (Nasdaq: CHRW)

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Fonte: Business Wire