Outstanding CSAT and NPS Reflect Company’s Support-First Approach to Apple MDM

MIAMI: #Addigy--Addigy, the leader in Apple device management for managed service providers (MSPs) and IT teams, has been awarded the Silver Stevie Award for Customer Service Department of the Year. The company, which has always prioritized customer satisfaction, was selected for the innovative ways it ensures customer success and delivers top-tier service and support to MSPs and IT teams.

The recognition comes as Apple device adoption in the workplace continues to accelerate, putting pressure on MSPs and IT teams to manage fleets they weren't historically trained to support. Addigy's customer success model is built around that reality: combining an intuitive platform with expert, fast-response support designed specifically for Apple-first environments.

The results speak for themselves. Addigy maintains a 97% CSAT score - more than 20 percentage points above the industry average - and a 65 NPS, double the 32 industry benchmark. Those numbers have held steady even as Addigy's customer base has expanded beyond MSPs to include corporate IT departments, and as the company has continued accelerating product innovation.

"As Apple adoption accelerates in the workplace, the stakes for MSPs and IT teams keep rising - and so does our commitment to keeping them ahead. Our job is to make Apple device management simple, and we back that platform with the most expert, responsive support in the industry," said Tim Cruz, VP Customer Success at Addigy. "We know our customers' problems because we live in their world - and we're obsessed with making that world simpler and more valuable every day. That is our differentiator. This Stevie Award is proof it's working."

Stevie judges specifically noted Addigy “exceeded its peers in using innovative AI technology to elevate the customer experience and reduce ticket volumes,” and commended the team’s “clear understanding of MSP’s and IT’s Apple-centric needs, standout satisfaction scores, and fast resolution times.”

Addigy's support team continuously evaluates new technologies and methodologies, expands its knowledge base, and structures workflows to maximize white-glove service time - enabling faster resolution without sacrificing quality as the customer base scales.

The 20th annual Stevie Sales & Customer Service awards recognize outstanding performances in the workplace. More than 2,100 nominations from organizations throughout the world were considered for the competition in a variety of categories.

About Addigy

Businesses rely on Addigy to manage and secure their growing fleets of Apple macOS, iOS and iPadOS devices at the speed of now. It is the only solution that delivers real-time and continuously connected Apple device management with support for both Apple MDM and DDM. Addigy’s robust compliance, non-invasive management, and simple user interface empower MSPs to grow their business and enterprises to manage distributed IT at scale. Through ongoing innovation, unparalleled customer service, and deep expertise, Addigy is driving the future of Apple device management. www.addigy.com

Fonte: Business Wire