New AI virtual receptionists answer calls, qualify leads, and book appointments - so every call gets answered, even when you can’t

NEW YORK: 800.com, the business phone platform built for small businesses, today announced the launch of 800 AI Agents, AI-powered virtual receptionists that answer calls, respond to customer questions, book appointments, and capture leads whenever a business owner is unavailable.

Starting today, 800.com customers can activate an AI Agent directly inside their existing call flow, with no additional hardware, no long-term contracts, and no technical setup required.

For small businesses, a missed call is a missed customer. Most callers who don’t get an answer don’t leave a voicemail. They hang up and call a competitor. 800 AI Agents make sure that never happens.

“Small business owners are busy. They’re on a job site, with a customer, or busy with their personal life when the phone rings. Every one of those missed calls is potential revenue walking out the door. 800 AI Agents make sure no call goes unanswered and every customer gets a response.”

- Tom English, VP of Marketing, 800.com

How 800 AI Agents Work

800 AI Agents integrate directly into the 800.com call flow. When a call comes in and is not able to be answered by a human, the AI Agent answers, greets the caller on behalf of the business, and handles the conversation based on the skills configured. Each agent is trained on a business-specific knowledge base including services, pricing, policies, and FAQs so that every interaction sounds informed and on-brand.

At launch, 800 AI Agents support four skill templates:

• Answering Service: Greets callers professionally and captures detailed messages
• Scheduling: Books appointments to a calendar and confirms details with the caller
• Lead Qualification: Asks the right questions and captures key information from every prospect
• Customer Support: Answers common questions, shares business hours, and routes complex issues appropriately

Every call handled by an AI Agent automatically generates a call summary, a call quality score, and a recommended next step. Business owners always know who called and what to do next.

“Every call is an opportunity. 800 AI Agents make sure those opportunities don’t slip through the cracks,” said Bonnie Whitmire, Senior Product Owner at 800.com. “Whether it’s a new lead calling after hours or a customer with a quick question, the AI Agent handles it and the business owner gets a full picture of every conversation.”

Availability

800 AI Agents are available today for 800.com customers. Interested customers can request access directly from their dashboard and our team will get them set up.

To learn more or get started, visit 800.com/ai-agents or call (844) TRY-800-AI

About 800.com

800.com is a business phone platform built for small businesses. Our platform includes toll-free, local and vanity numbers, VoIP calling, call tracking, SMS marketing, and AI-powered call intelligence. 800.com gives growing businesses the phone platform they need to attract more callers, answer every call, and convert more leads. Never miss a call again with 800 AI Agents.

Learn more at 800.com.

Fonte: Business Wire