Acquisition represents strategic consolidation of dealership intelligence into a single architecture

LOS ANGELES: voAIce Corporation today announced the acquisition of TheCRM Corporation, formally uniting TheCRM’s live dealership data infrastructure with voAIce Corporation’s AI into a single, unified intelligence system for retail dealerships nationwide.

With this acquisition, DealerCRM will continue operating as a foundation within the voAIce platform, working behind the company’s expanding intelligence capabilities. The voAIce Corporation is the parent company behind a growing suite of AI solutions for dealerships. voAIce brings DealerCRM, OliviaAI™, DealerIdentify, and DataSafeAPI into a unified ecosystem designed to help retail dealerships operate with greater intelligence, visibility, and efficiency. DealerCRM provides the central operating database for customer data and dealership activity, while OliviaAI can act on that information by engaging leads and managing communication across channels. Together, these systems allow voAIce’s technology to serve automotive, RV, powersports, marine, and outdoor power equipment dealerships through a single integrated intelligence platform.

To date, retail stores across these industries have relied on software designed solely to store information. voAIce’s technology is built on a different premise: intelligence that acts on information in real time. As the foundation, DealerCRM connects every customer record, conversation, and transaction for dealerships. OliviaAI, functioning as a dealership’s customized AI teammate, operates within the live database, responding to leads, messages, web chats, and phone calls in real time. Together, they form voAIce Corporation’s powerful unified intelligence system. By integrating DealerCRM’s live data environment directly into voAIce’s platform, customer interactions flow through a single intelligence layer. Middleware, fragmented systems, and communication blind spots cease to exist with voAIce.

“The future of dealership technology is not additional disconnected software,” said Richard Latman, Chief Executive Officer of voAIce Corporation. “It is unified intelligence operating across every department and every customer touchpoint. DealerCRM provides the foundation connecting dealership staff to every customer, conversation, and transaction. OliviaAI activates that data, capable of responding to every lead, every message, and every phone call in real time. Together, they form the unified intelligence platform powering the next generation of dealership operations.”

Brett Nicholson, VP of Sales for voAIce Corporation, agrees. “For our customers and prospects, this acquisition represents a fundamental shift in how dealership technology works. For years, dealers have been forced to manage disconnected systems that store information but don’t actively help them operate. By bringing DealerCRM and OliviaAI together within the voAIce platform, dealerships gain a unified intelligence system that captures every customer interaction and helps teams respond faster, operate more efficiently, and deliver a better buying experience. It’s about giving dealers the infrastructure they need to compete in a modern retail environment.”

OliviaAI accesses the dealership’s inventory data, customer history, communication logs, pricing, and appointment records through DealerCRM. Unlike AI tools layered onto traditional CRM systems, every OliviaAI interaction is informed by the dealership’s complete data environment.

The result is a transition to an environment where dealerships operate from the same data foundation. Communication becomes continuous. Decisions become informed. Performance becomes measurable across the entire dealership.

“This is not a departure from CRM,” Latman added. “It is the elevation of it. DealerCRM becomes infrastructure. OliviaAI becomes autonomous execution. The result is a unified system designed for how modern dealerships actually operate.”

For more information, visit www.voAIce.com.

About voAIce

voAIce develops the intelligence infrastructure powering modern dealerships. Its unified platform connects dealership data, customer communication, and autonomous AI into a single operating system built for automotive, RV, powersports, marine, and outdoor power equipment retailers.

Through DealerCRM, OliviaAI, and DealerIdentify, voAIce enables dealerships to manage every lead, conversation, and customer interaction through one real-time intelligence layer.

Fonte: Business Wire