Also introducing N‑zo, an in‑product AI assistant, built to cut resolution time for IT and security teams

BURLINGTON, Mass.: #Automation--(live from Empower) – N-able, Inc. (NYSE: NABL), a global cybersecurity company delivering business resilience, today unveiled its custom Model Context Protocol (MCP) server, securely connecting every day AI tools directly to live data inside N-able’s Unified Endpoint Management (UEM) solutions, N-central and N-sight. N-able also introduced N-zo, an in-product AI assistant that delivers embedded guidance to help teams resolve issues faster. This marks a shift from AI as insight to AI as a practical part of day-to-day IT operations.

MCP server fuels integrated AI workflows

Even as AI promises efficiency, many IT and security teams are still forced to rely on rigid API integrations, manual processes, and platform lock-in. The N-able MCP server addresses this gap by securely connecting external AI tools directly to operational data within the N-able UEM solutions. Teams can use the AI platforms they already rely on, such as Claude, ChatGPT, or Copilot, to query live environment data and take controlled action across systems in real-time. Users gain the flexibility to build AI around how they operate, with four core advantages:

• Model choice: Flexibility to adopt AI models that balance cost and performance requirements
• Operational alignment: AI driven workflows aligned to NOC, SOC, and service delivery operations
• Governed control: Secure, governed access to real-time tenant, device, and operational data with defined data boundaries and controlled actions
• Ecosystem extensibility: An open ecosystem connecting AI workflows across MCP enabled partners and existing integrations

By providing AI with real-time access to live telemetry, assets, and operational context, the MCP server moves AI beyond passive insight toward controlled, real-time participation in IT operations.

In-product AI assistant helps teams act faster

N-zo is an in-product agentic AI assistant built directly into both N-able UEM solutions. Grounded in live asset data and operational signals, N‑zo delivers up to 70% faster IT operations, allowing users to:

• Get clarity fast: Instantly generate executive and pre‑meeting briefings without manual reporting
• Resolve issues sooner: Identify root causes and recommended remediation using live environment data
• Reduce risk: Quickly assess and prioritize security exposure across affected devices
• Stay in flow: Access the right reports and guidance directly inside the console

By embedding AI assistance directly into the tools technicians already use, N-zo helps streamline daily operations, reduce tool hopping, and accelerate time to resolution, complementing MCP powered automation with practical, in-product intelligence.

Louis Oosthuizen, Software Engineer at Zhero discussed his experience with N-zo: “This is probably one of the best and quickest ways that I found value. I’m getting to skip support for a bunch of things. It’s already saved me so much time.”

“IT and security teams are under constant pressure, managing more tools and more data with less time to act,” said Nicole Reineke, Chief AI Officer at N-able. “The MCP server securely connects AI tools to live environments, turning AI from isolated insight into controlled, real-time action. N-zo complements that by embedding intelligence directly into N-central and N-sight as an in-product AI that understands the environments technicians manage, and accelerates resolution so teams can focus on proactive work instead of constant firefighting.”

For more information about N-able UEM solutions and the latest developments, visit: https://www.n-able.com/products.

About N-able

N-able protects businesses from evolving cyberthreats. Our AI-powered cybersecurity platform delivers business resilience to more than 500,000 organizations worldwide, leveraging advanced end-to-end capabilities, simplified workflows, market-leading integrations, and flexible deployment options to improve efficiency and drive critical security outcomes. Our partner-first approach pairs our technology with experts, training, and peer-led events that empower customers to be secure, resilient, and successful. www.n-able.com

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Category: Product

Fonte: Business Wire