Annual awards recognize global organizations advancing critical event management, business resilience, and digital operations through innovation and continuous improvement

VIENNA, Va.: Everbridge, Inc., the global leader in High Velocity Critical Event Management (CEM) and national public warning solutions, today announced the recipients of the 2026 Excellence in Resilience Awards, presented during a special ceremony at Discover Resilience, the company’s annual customer conference held April 19–22 in Chicago.

The Excellence in Resilience Awards recognize organizations that have excelled in critical event management and organizational resilience. This year’s honorees were selected for optimizing operations, embracing innovation, and building more mature, scalable resilience programs.

The 2026 Excellence in Resilience Award winners are:

High Velocity CEM

• Dell Technologies
• Aon

Business Resilience

• Energy Transfer
• Diebold Nixdorf

Digital

• Sony PlayStation
• Global Payments

“Discover Resilience gives us an opportunity to recognize the customers who are setting the standard for resilience,” said Dave Wagner, President and CEO at Everbridge. “This year’s award winners are showing what strong, modern critical event management looks like in practice. They are using intelligence, automation, and human judgment in the right ways to protect their people, reduce disruption, and improve over time. We are proud to honor their leadership.”

Each award winner was recognized for a distinct contribution:

• Dell Technologies was recognized for its long-standing leadership in critical event management and its deep integration of High Velocity CEM into global security operations, helping Dell anticipate risk, protect people, and support business continuity across a complex global workforce and supply chain.
• Aon was honored for its mature, people-first resilience and duty of care program, which uses Everbridge 360 Enterprise, Travel Risk Management, BC in the Cloud, and xMatters to support employees globally through proactive alerts, wellness checks, and follow-the-sun coverage.
• Energy Transfer was recognized for its comprehensive business continuity and IT disaster recovery program, using BC in the Cloud to manage department plans, ITDR runbooks, testing, automated plan updates, and reporting across major events and critical operations.
• Diebold Nixdorf was honored for expanding BC in the Cloud into an enterprise-wide knowledge governance solution, helping teams respond more consistently to audits, RFIs, RFPs, customer inquiries, and regulatory demands.
• Sony PlayStation was recognized for advancing digital operations through its integration of xMatters and BigPanda AIOps, streamlining incident response, improving issue detection, and enabling teams to focus faster on resolving critical issues.
• Global Payments was honored for its advanced use of xMatters’ ServiceNow integration, and automation to improve incident promotion, notification, escalation, and response across a mature incident management program.

“We are honored to receive the Excellence in Resilience: Digital Award on behalf of Sony PlayStation,” said Ben Narramore, Director, Global Operations at PlayStation. “This recognition reflects the work our teams are doing across PlayStation to strengthen reliability, improve response, and move our AIOps and automation strategy forward. We appreciate Everbridge for recognizing that progress, and this award belongs to the entire organization.”

At Discover Resilience, Everbridge introduced its vision for Dynamically Adaptive Resilience, an operating model for helping organizations know earlier, respond faster, and improve continuously. The company shared its ambition to help customers achieve a simple but powerful outcome: Every Incident Response Optimized. That vision is reflected in Everbridge High Velocity CEM™, an all-in-one AI-powered platform that is autonomous when you want it to be and human-guided when you need it to be.

Discover Resilience brought together resilience leaders from across industries for customer-led sessions, executive discussions, solution showcases, and hands-on workshops on the future of critical event management, business continuity, digital operations, and AI-powered resilience.

About Everbridge
Everbridge helps more than 6,500 enterprises and government organizations manage critical events by enabling them to know earlier, respond faster, and improve continuously. Through an all-in-one AI-powered platform, Everbridge High Velocity CEM™ is autonomous when you want it to be and human-guided when you need it to be, so every incident response is optimized. For more information, visit everbridge.com and follow us on LinkedIn.

Fonte: Business Wire