New research from 1,500+ U.S. consumers reveals how Americans are using, trusting, and paying for AI

BURLINGAME, Calif.: Goodwater Capital, the world’s largest consumer-tech focused venture capital firm, today released its 2026 Annual U.S. Consumer Survey. The new research polls more than 1,500 U.S. consumers on topics ranging from the economy to AI trust, usage and monetization to help entrepreneurs understand the preferences and behaviors that are shaping the next generation of technology.

“While technologies change, the fundamental human problems that need to be solved do not,” said Chi-Hua Chien, Co-Founder and Managing Partner of Goodwater Capital. “This report is designed to help founders clearly see what people need right now, where they place their trust, and how AI is beginning to reshape everyday life.”

Key findings include:

Rising Use Meets Rising Worry: Consumer usage and concern about AI are growing in lockstep.

• The number of Americans who use AI daily has risen to 24% (+10 points YoY).
• While a slim majority still start with traditional search engines (53%), nearly one in five (19%) now begin with an AI assistant. Among daily AI users, AI has overtaken search engines (37% start with AI vs. 32% with search).
• However, two-thirds of Americans (67%) express concern about AI's impact (+14 points YoY).

America Rethinks Work for the AI Era: Americans are deeply concerned about AI and job loss, but simultaneously view AI as an entrepreneurial opportunity.

• Nearly half of all Americans (48%) are very or extremely concerned that AI will lead to widespread job loss.
• Four in 10 Americans (39%) believe widespread job loss is already happening now or will arrive within a year.
• At the same time, 44% say AI has made it easier to start a business. This rises to 64% among daily AI users, suggesting that familiarity breeds optimism.

The Race Heats Up for Consumer Trust and Dollars: Market share and monetization are telling different stories as consumers pick and pay for AI.

• ChatGPT dominates in both primary usage (43%) and user trust (46%). In comparison, Claude is the primary AI tool for 5% of respondents and earns 18% consumer trust.
• Despite this gap, Anthropic is rapidly catching up to OpenAI in weekly sales volume, suggesting Claude users are more willing to pay.
• Across the board, nearly half of AI users (46%) say that they already pay for at least one AI subscription. Among daily AI users, 57% pay for at least one subscription.

Midlife Consumers Drive AI Adoption: Midlife consumers lead in overall and paid AI usage as a picture of each platform's core user begins to take shape.

• American adults 45–60 lead on AI usage (85% vs 80% overall).
• They’re also most likely to subscribe: 62% pay for at least one AI subscription (vs 46% overall).
• Compared to ChatGPT, Claude users skew older, have higher income and are more likely to use AI for coding. Grok has the starkest profile: 77% male, 63% high-income.

About the Survey

Goodwater Capital conducted an online survey of 1,554 U.S. consumers in early 2026, with demographics normalized to the U.S. Census. A subset of AI platform questions was re-fielded in March 2026 (n=1,452) to reflect significant developments in the AI landscape. Data from Goodwater’s internal data platform covering consumer tech worldwide is also included. The full report and methodology is available at goodwatercap.com.

About Goodwater Capital

Goodwater Capital is a consumer-focused venture capital firm with over $5 billion in assets under management. The firm invests in consumer technology platforms and utilities that people can’t live without across housing, healthcare, food, financial services, transportation, education, and entertainment. For more information, visit goodwatercap.com.

Fonte: Business Wire