Recognition Spans CPaaS, CCaaS, and Workforce Engagement Management, Based on Data from a 1,437-Company Global CX Study

SINGAPORE: 8×8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, has been named a 2026 MetriStar Top Provider for Communications Platform as a Service (CPaaS) by Metrigy, an independent research and advisory firm focused on customer experience, workplace collaboration, and artificial intelligence.

The CPaaS recognition is part of a broader result in Metrigy's 2026 MetriStar Award programme, with 8x8 also receiving the MetriStar Top Provider recognition for Contact Center as a Service (CCaaS).

The awards are based on Metrigy's Customer Experience MetriCast 2026 study, which surveyed 1,437 CX leaders across 10 countries in North America, Europe, and Asia-Pacific. 8x8 achieved above-average scores on both business success and customer sentiment, with particular strength in CSAT improvement, revenue growth, platform reliability, and no-code/low-code application quality.

"Most of the companies we work with aren't just looking for a messaging API - they need the whole chain: campaign management, AI, analytics, and a contact center that talks to all of it," said Sylvain Chaperon, General Manager, CPaaS at 8x8, Inc. "This recognition from Metrigy validates our approach helping organisations improve customer satisfaction, drive growth, and simplify operations at scale."

Metrigy highlighted 8x8's integrated communications portfolio as a key differentiator, noting that 8x8 is among a small number of vendors offering CPaaS, CCaaS, and UCaaS within a single platform. The research highlighted 8x8's approach to treating CPaaS not as a standalone developer toolkit but as a programmable layer across the CX stack - extending customer engagement capabilities beyond the contact center to sales, field service, and frontline teams.

The 8x8 CPaaS portfolio includes global messaging, voice, and video APIs; 8x8 Connect for no-code multi-channel campaign management and real-time delivery analytics; 8x8 AI Studio for low-code conversational AI design; and omnichannel engagement solutions including WhatsApp Flows for interactive in-app customer experiences. The platform supports engagement across SMS, WhatsApp, voice, email, web chat, and other digital channels.

Metrigy's research found that customer satisfaction improvement remains the strongest area of business impact among CPaaS deployments, followed by revenue growth and employee efficiency gains.

About 8x8 Inc.

8×8, Inc. (NASDAQ: EGHT) connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience – combining Contact Center, Unified Communications, and CPaaS solutions. The 8×8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration. As a business communications leader, the company helps customer experience and IT leaders around the world become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, X, and Facebook.

Copyright 2026 8x8, Inc. 8x8 and associated brand assets are trademarks of 8x8, Inc. All rights reserved.

Fonte: Business Wire