Performance enablement and CX platform recognized for managing AI agents and live teams to one standard; AmplifAI also named a finalist for Workforce Innovation of the Year

PLANO, Texas: #AI--AmplifAI, the AI-powered performance enablement and CX platform for contact centers, has been named Automation Solution of the Year at the 2026 CCW Excellence Awards, presented by Customer Management Practice during Customer Contact Week in Las Vegas. The award recognizes AmplifAI for unifying contact center data and governing both AI agents and the live teams behind them.

As AI agents take on live customer service work, AmplifAI holds those agents to the same performance management, coaching, and quality standards that develop human representatives. The AmplifAI platform puts unified data at the core and performance enablement around it, giving contact centers one system to run performance across a blended workforce of people and AI, so every customer conversation improves against one bar.

“Automation in the contact center only creates value when someone is accountable for how it performs,” said Sean Minter, CEO of AmplifAI. “AmplifAI manages AI agents and live teams to one performance standard, so leaders can scale automation without losing the quality, coaching, and customer experience their brand depends on.”

AmplifAI’s blended-workforce model spans a connected set of capabilities. Auto QA, quality management, and conversational intelligence score every interaction across live support and AI agents. Customer analytics surface what drives experience on every channel. AI-enabled coaching and performance management develop each representative, while AI agent performance and governance bring automated agents under the same standard. Gamification, recognition, and incentive management keep frontline teams motivated on the results that matter.

AmplifAI automates the repetitive actions that once consumed contact center hours: QA evaluations run automatically, AI coaching prepares each session, agents and supervisors get a single view of all their data and metrics, and AI-driven actions deliver the next step to the right person, giving hours back to frontline teams and leaders every week.

AmplifAI earned a second recognition this year as a finalist for Workforce Innovation of the Year. The CCW Excellence Awards honor the most innovative companies and leaders in the customer contact industry, and AmplifAI stood among an elite group of finalists for advancing how contact centers manage performance across people and AI.

About AmplifAI

AmplifAI is the AI-powered performance enablement and CX platform for contact centers, unifying contact center data, Auto QA, AI-enabled coaching, performance management, customer analytics, and gamification for both AI agents and live teams. Contact centers and BPOs across financial services, healthcare, retail, and technology run on AmplifAI to manage a blended workforce to one performance standard. Learn more at www.amplifai.com.

Fonte: Business Wire