CallMiner, the leading provider of conversation intelligence to drive business performance improvement, has announced new and enhanced features in the CallMiner platform. New capabilities revealed at ...
Advanced search, real-time analytics, improved dashboards and more updates across the CallMiner product suite deliver improved outcomes in the contact center and enterprise-wide
WALTHAM, Mass.: CallMiner, the leading provider of conversation intelligence to drive business performance improvement, has announced new and enhanced features in the CallMiner platform. New capabilities revealed at CallMiner’s annual LISTEN user conference expand on the company’s continued artificial intelligence (AI) innovation over the past year, including recent generative AI enhancements such as an in-platform conversational assistance help bot, omnichannel AI-based contact summarization and more.
According to CallMiner’s recent 2023 CX Landscape Report, while the vast majority of organizations intend to invest in AI solutions in the next 12 months, 44% of customer experience (CX) and contact center leaders revealed they were unsure of which AI technology would best meet their business needs for CX.
“Given the massive scale of structured and unstructured data that many organizations are collecting and analyzing via their customer service centers and other sources, AI-powered technologies offer a wide range of potential benefits,” said Jeff Gallino, CEO and co-founder, CallMiner. “CallMiner’s recent platform enhancements are focused on meeting specific organizational needs and challenges, and ultimately delivering meaningful outcomes and transformational results for our customers.”
CallMiner’s new and updated platform features include:
“Our innovation over the past year, including these new and enhanced features, affirm CallMiner’s depth of analytics and position as a leader in AI in the conversation intelligence industry,” said Bruce McMahon, Chief Product Officer, CallMiner. "AI has always been at the center of the CallMiner platform, and I’m proud to continue to deliver AI-driven capabilities that prioritize ease-of-use, cross-departmental value and overall ROI for our customers.”
CallMiner is the global leader in conversation intelligence to drive business performance improvement. CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By elevating insights from the contact center to the boardroom, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on LinkedIn, Twitter and Facebook.Contacts
Inkhouse on behalf of CallMiner
Fonte: Business Wire
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