Data resiliency pioneer offers exemplary customer experience, adds new customer distinction to complement impressive NPS score of 89

SANTA CLARA, Calif.: Druva, the first and only at-scale SaaS platform for data resiliency, today announced that it has been recognized as the only Customers’ Choice in the 2023 Gartner® Peer Insights™ “Voice of the Customer” Disaster Recovery as a Service (DRaaS) Vendor Report. Druva’s distinction as a Customers’ Choice is based on an overall rating of (4.8/5) and 96% willingness to recommend over the last 12 months. The following scores showcase Druva’s ability to provide a superior DRaaS experience: Service & Support (4.9/5), Evaluation & Contracting (4.9/5), Product Capabilities (4.8/5) and Integration & Deployment (4.8/5).

As companies shift to the cloud, they need to be able to protect against both new attack vectors as well as traditional recovery scenarios. As a result, disaster recovery has taken center stage as one of the highest priorities for IT teams, as the ability to recover can make or break a business. With Druva’s industry-leading cloud disaster recovery solution, organizations can improve business resilience while reducing costs and complexity – with no hardware, one-click recovery, and enhanced business continuity.

“Every business needs to be prepared to recover from downtime, whether that’s from a cyber attack or a natural disaster. At Druva, we handle every data protection and recovery need so IT teams can have peace of mind,” said Milind Borate, co-founder and Chief Development Officer at Druva. “We constantly think about how we can better support our customers to maintain business continuity, and we’re thrilled to receive recognition as the only Customers’ Choice leader in this report. To us, this recognition acknowledges our commitment to our customers, and we will continue working to ensure every business has guaranteed recovery capabilities any time they need it.”

Druva is the only data protection vendor that has been recognized with a Customers’ Choice recognition in two Gartner® Peer Insights™ Voice of the Customer reports this year, with the first recognition for Druva as a Customers’ Choice in January’s Enterprise Backup and Recovery Software Solutions Report.

Druva customer feedback shared on Gartner Peer Insights includes:

• “Druva saved us twice after a ransomware attack but [reduced] the recovery time to more than half of what it could have been." – IT Manager, Manufacturing Industry
• “Druva setup was very simple and streamlined. No physical hardware was needed, only needed to install a VM in the environment to push the backups to the cloud.” – Network Engineer, Software Industry
• "Druva is the best solution out there for DRaaS and ransomware needs. I can easily set up all the different backup fundamentals, restoring is very easy too. Along with that – the multi-location recovery capabilities add further confidence to our Druva investment." – Backup SME, IT Services Industry

Druva’s all-time rating on Gartner Peer Insights is 4.8/5 stars, with 622 published customer reviews in the last 12 months.

To download a complimentary copy of the Gartner Peer Insights “Voice of the Customer” for DRaaS, please visit here.

About Gartner Peer Insights Customers’ Choice

According to the Voice of the Customer report, “Vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. The recognized vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption.”

Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. Reviews are organized by products in markets that are defined by Gartner Research in Magic Quadrant and Market Guide documents. Reviews are organized by products in markets that are defined by Gartner Research in Magic Quadrant and Market Guide documents.

Additional Information

Gartner, Voice of the Customer for Disaster Recovery as a Service, Peer Contributors, 31 October 2023. GARTNER is a registered trademark and service mark, and PEER INSIGHTS is a trademark and service mark, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

About Druva

Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry’s first and only at-scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based approach to eliminate complex infrastructure and related management costs, and deliver data resilience via a single platform spanning multiple geographies and clouds. Druva is trusted by more than 5,000 customers – including 75 of the Fortune 500 and businesses like Chipotle, Clorox, GameStop, Hitachi, Marriott, Medallia, and NASA – to make data more resilient and accelerate their journey to the cloud. Visit druva.com and follow us on LinkedIn, X (formerly Twitter) and Facebook.

Alex Cardenas
Druva Inc.
alex.cardenas@druva.com

Fonte: Business Wire