ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced the results of its fourth annual World of Work study. The study reveals Canadian...
Only 20% of workers are currently using AI, yet half believe training will give them a competitive advantage
TORONTO: ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced the results of its fourth annual World of Work study. The study reveals Canadian office workers are spending nearly two workdays per week on menial tasks and see AI tools as a key driver to help alleviate workloads. Despite only 20% of workers currently using AI, half believe that training will give them a competitive advantage at work.
Canadian office workers recognize the potential for AI to drive productivity, reduce menial work, and future-proof their skills. Furthermore, 66% cite inadequate technology, training, and innovation as notable reasons to leave their current role. Companies that want to attract and retain talent need to identify and put into practice innovative solutions that boost employee productivity and growth opportunities.
“Embracing AI in the workplace is not solely about getting more done. It’s about taking the repetitive, mundane work out of the everyday. When employees feel productive and can spend more time on meaningful activities, everybody wins,” says Chris Ellison, vice president and general manager, ServiceNow Canada. “Leaders and individual contributors alike see the benefits of AI, they want to use it, and they are seeking more training to develop the necessary skills. Successful companies will be the ones that listen and invest in the tools that liberate employees to do their best work.”
Turning to AI as menial tasks surge
The majority of Canadian office workers (2 in 3) need to do meaningful work. Today, companies are presented with a unique opportunity to consider the role of AI-powered tools and technologies in alleviating the impact of menial, repetitive work on employees. This ultimately helps reduce employee burnout and attrition. The study highlights several key findings:
Embracing AI for career growth and job security
Recognizing the critical role of AI in their professional growth and development, Canadian office workers are increasingly looking to embrace AI to enhance their skillsets and remain competitive in the job market. According to the report:
For more information about the World of Work survey findings, please visit here.
Survey Methodology
The 12-minute online survey was facilitated by SAGO (Asking Canadians). The study was in field between August 15 and September 1, 2023, and surveyed a nationally representative sample of 1,504 English and French-Canadian office workers. To qualify for the survey, respondents must have been currently working at an office or remotely at companies with 500+ employees.
The precision of Asking Canadians online polls is measured using a credibility interval. In this case, the poll is accurate to within +/- 3.19 margin of error at a 95% confidence level. The credibility interval will be wider among subsets of the population. All sample surveys and polls may be subject to other sources of error, including, but not limited to coverage error, and measurement errors that may be off by +/- 1%.
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNowTM. For more information, visit: www.servicenow.com.
© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
Contacts Emily Scher
+1 (408) 916-6566
press@servicenow.com
Fonte: Business Wire
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