ATLANTA: Alvaria, a leader in compliant outbound orchestration, has integrated Parloa's agentic AI platform into the Alvaria Intelligence Platform (AIP) to deliver secure, AI-powered proactive customer experiences. This partnership enables enterprise clients to utilize Parloa's superior AI agents for customer-facing service experiences within Alvaria's compliant, high-volume outreach framework. The combined solution allows Alvaria customers to deliver natural, multilingual AI interactions while maintaining the high-velocity, strict regulatory compliant outreach they expect from Alvaria.

Alvaria + Parloa integrate seamlessly with contact center and relevant data repositories to deliver compliant AI agents for outreach with a solution that continuously optimizes the agent, compliance and campaign lifecycle.

Alvaria CEO Michael Judd commented: “Human processes have often been the downfall of compliance for outbound programs in CX. With the power of Parloa AI agents for voice (and chat) interactions and Alvaria’s integrated methodology for contact-compliance-campaign orchestration, we have paved the way for organizations to expand their use of proactive outreach.”

Parloa CRO Chris Silver affirmed the joint value of the integrated solution: "By combining Parloa’s AI agents with Alvaria’s compliant outreach orchestration, we are enabling enterprises to deliver secure, proactive, and fluent customer interactions at scale while maintaining strict global compliance." Read Parloa's announcement of the partnership.

Alvaria is a leading provider of enterprise-scale outbound orchestration solutions that help organizations in regulated industries proactively deliver compliant, high-performing customer outreach. Learn more at www.alvaria.com.

Fonte: Business Wire