Two complementary products, FlowAX and FlowCX, help enterprises prove their AI systems and customer journeys work before customers experience them.

LAS VEGAS: #Investment--Tekvision today announced the launch of the Flow Suite, a pair of testing and assurance products for contact centers, which the company plans to showcase this week at Customer Contact Week in Las Vegas. The suite includes FlowAX, which assures conversational AI, voice and chat agents, and agent-assist systems, and FlowCX, which automates testing for customer journeys those systems rely on.

Product Description

Together, FlowAX and FlowCX help enterprises test whether their AI and customer journeys are working as intended before failures reach customers. The Flow Suite is built for organizations using conversational AI, IVRs, routing, self-service flows, and voice channels. Both products work across voice and digital channels, integrate with CCaaS platforms, and support regulated industries with SOC 2 Type II controls.

FlowAX places real calls and digital chats into an organization’s contact center and verifies whether the AI gives the right information, stays on brand, meets compliance requirements, and responds appropriately. It can run scripted regression testing and use AI-driven personas, including frustrated, rushed, or adversarial callers, to surface issues scripts may miss.

FlowCX tests the journeys themselves by placing calls and digital conversations into the contact center, walking each journey end to end and verifying what happens at every step. Test cases can be built visually without code and run automatically on a schedule.

“Our mission is to help enterprises deploy AI safely, without letting testing slow them down. The more testing and assurance we can put in their hands, the more confidence businesses have before enabling AI in front of their customers.”
Mike Lee, President, Tekvision

The launch comes as enterprises rely on AI to manage customer interactions while facing growing expectations around accuracy, reliability, security, documentation, and monitoring. Conversational AI can produce different responses to similar inputs, while IVRs, routing paths, and self-service flows can break silently after releases.

Tekvision’s Flow Suite closes that gap from both directions. FlowAX tests the AI itself, while FlowCX tests the journeys the AI depends on, helping organizations identify issues earlier, support compliance, and create evidence that systems are performing as intended.

AI-powered customer service is increasingly the first point of contact for essential services. When these systems fail, customers can receive incorrect information, face delays, struggle to reach support, or leave problems unresolved.

About Tekvision

Tekvision builds testing and assurance software for conversational AI and customer experience. Through its Flow Suite, including FlowAX and FlowCX, Tekvision helps enterprises verify that AI systems and customer journeys work as intended before customers experience them.

Fonte: Business Wire