ATLANTA: Alvaria, a leader in compliant customer outreach and engagement, today announced the general availability (GA) of its integration with Zoom. This milestone brings enterprise-grade outbound engagement and compliance capabilities to Zoom Contact Center customers through the Alvaria Intelligence Platform (AIP).

This release delivers an integrated solution for the design and orchestration of proactive, multi-modal campaigns to execute proactive customer engagement for human-first or agentic-first outbound communication at scale.

The integrated solution combines Alvaria’s outbound compliance with Zoom’s AI-first contact center platform, enabling enterprises to scale all forms of proactive outreach, with a compliance-first methodology.

“As the use cases for proactive outreach continue to grow in number and complexity, we are excited to enable the enterprise users of Zoom Contact Center to scale all forms of proactive outreach,” said Michael Judd, CEO of Alvaria.

Core Deliverables:

• Compliance-First Outbound Engagement: Built-in safeguards including time-of-day restrictions, frequency controls, and audit-ready records to support regulated industries
• Agentic Outbound Orchestration: Enabling the scale and velocity for high volume Agentic-led campaigns
• High-Performance Dialing: Predictive and progressive dialing strategies optimized for enterprise volumes
• Unified Workflows: Seamless extension of Zoom’s inbound capabilities with AIP-powered outbound orchestration

Target Industries & Use Cases:

The integration helps organizations in financial services, healthcare, insurance, and retail automate high-volume campaigns, boost agent efficiency, and automate repetitive functions while helping to reduce compliance risks.

“With Alvaria’s capabilities now generally available, Zoom customers can confidently expand their engagement strategies while addressing enterprise scale and regulatory demands,” said Chris Morrissey, Head of Zoom Contact Center Sales & GTM.

Availability

The Alvaria Intelligence Platform integration with Zoom Contact Center is available now for enterprise customers in North America.

Alvaria is a leading provider of enterprise-scale outbound orchestration solutions that help organizations in regulated industries proactively deliver compliant, high-performing customer outreach. Learn more at www.alvaria.com.

Fonte: Business Wire