AUSTIN, Texas: Zacoustic, an Austin-based customer experience technology company founded in 2010, announced its rebrand as Jibe. The name reflects its mission to make the front line a powerful source of value in contact centers and retail environments.

From agents who deserve a role in customer experience strategy to retail customers seeking an easier way to buy and autonomous AI learning from genuine feedback, Jibe operates where business meets real life: the front line.

Jibe’s portfolio includes three products:

1. JibePro: Giving frontline agents a stake in the strategy

Transformation fails when imposed on agents rather than built with them. JibePro gives agents a central role by auditing their predictions of existing customer surveys against actual responses. With sustained accuracy, agents achieve Jibed Status, turning their predictions into trusted customer intelligence that improves coaching, efficiency and satisfaction while driving change agents embrace rather than resist.

2. JibeAI: Autonomous intelligence from the customer front line

Across interactions handled by agents or AI chatbots, JibeAI predicts existing survey outcomes and audits them against actual responses until achieving Jibed Status through Jibe’s patented learning process. Without human input, it generates contact reasons and produces ready-to-use training, knowledge-base content, process recommendations and employee recognition, routing each to those responsible for action.

3. Jibe Retail: Capturing revenue at the retail front line

Jibe Retail combines beautiful, durable touchscreen kiosks with branded endless-aisle software. Customers can order products for home delivery or browse a broader assortment when merchandise is unavailable in-store. Proven in stadiums and high-volume retail locations, it captures otherwise lost revenue while measuring associate engagement, customer satisfaction and ease of shopping through real-time dashboards and analytics.

“We are excited about the Jibe name because it crystallizes our focus as a company around the front line,” said Tim Lavin, co-founder and CEO of Jibe. “That’s where the real work happens, where customers tell you what’s working and what isn’t, and where companies can solve problems, cut costs and capture more revenue.”

The company’s new website is JibeAI.com.

About Jibe

Jibe is an Austin-based technology company that transforms frontline interactions into trusted intelligence, action and measurable value. Its portfolio includes JibePro, JibeAI and Jibe Retail.

Fonte: Business Wire