Combining emotionally intelligent AI, native EHR integrations, and longitudinal patient intelligence to help health systems deliver continuous, personalized care at scale

SAN FRANCISCO: Ellipsis Health, the AI care management company trusted by seven of the top 20 health plans in the U.S. and leading academic medical centers and integrated delivery networks, today announced its acquisition of Kouper Health, an AI care navigation company that builds deeply integrated agents for workflows across health systems and provider groups.

The acquisition brings together Ellipsis’s emotionally intelligent AI Care Manager, Sage, with Kouper’s native EHR integrations and longitudinal patient maps. Together, the companies aim to move healthcare beyond episodic interactions toward continuous, intelligent support for patients across the care journey.

Health systems are adopting AI at a rapid pace: 75% have adopted at least one AI solution, up from 59% the year prior, yet clinical capacity is limited. Patients move between appointments, assessments, treatment, and discharge, but the coordination and follow-up needed to support them often fall through the gaps.

AI creates an opportunity to change this, but its impact depends on more than intelligence alone. It requires technology that works reliably inside clinical workflows, better understands patients’ individual contexts, and follows through on the tasks that connect one stage of care to the next.

Founded in 2022, Kouper has raised funding from investors including CVS Health Ventures, General Catalyst, and 25madison. Its technology embeds AI agents into health system workflows and builds longitudinal patient maps that bring information from across a patient’s care into a more unified view. With Kouper’s integrations, Sage will gain the patient context it needs to match people with the right providers and schedule appointments directly in the EHR.

“Healthcare has enormous potential to benefit from AI, but the hard part has been making that technology work for patients and care teams,” said Mainul Mondal, Founder and CEO of Ellipsis Health. “We have extraordinary clinicians, but we can’t solve access and continuity problems by asking them to do more. Kouper brings critical infrastructure for making that possible inside health systems. By combining their native integrations and longitudinal patient maps with Sage’s emotional intelligence, we can help care teams extend their reach and deliver more continuous, personalized support.”

Sage is powered by a patented Empathy Engine trained on more than 3 million labeled clinical conversations. It analyzes vocal cues in real time to assess emotional signals and adapt its interactions. Through phone and text, Sage supports care management tasks including enrollment, clinical assessments, medication adherence, and post-discharge follow-up. Across deployments, Sage has delivered 6x faster care management program enrollment, a 60% reduction in administrative tasks, task completion rates up to 66% higher than human agents, and up to 7x return on investment.

“Healthcare still feels fragmented to patients because most workflows are built around episodes of care, not the full journey,” said Salman Ali, Co-Founder and CEO of Kouper Health. “We built Kouper to embed AI directly into workflows and coordinate care across that journey over time. By joining Ellipsis, we can pair that infrastructure with emotionally intelligent AI that engages and supports patients well beyond a single appointment or discharge. Together, we can help health systems deliver care that is more connected, responsive and patient-centered.”

For health plans, the acquisition extends what Sage can do for members. Ellipsis and Kouper together can coordinate each step of a member’s care, from first outreach to a booked appointment with the right primary care or specialty provider.

The acquisition advances Ellipsis’s broader vision: AI should do more than make existing healthcare workflows more efficient. It should help make high-quality, personalized care available to more people, without requiring a proportional increase in human capacity. Achieving that future demands systems that combine intelligence with context, integration, and reliability in environments where people’s health is at stake.

Kouper’s team is joining Ellipsis. Both companies will continue serving existing customers under their respective brands while developing a combined product roadmap, with new offerings for health systems expected in the months ahead.

About Ellipsis Health

Ellipsis Health is an AI healthcare company transforming care management through an emotionally intelligent AI voice agent. Powered by its patented Empathy Engine, the company's AI Care Manager, Sage, expands provider capacity, streamlines workflows, and elevates patient engagement, allowing clinical staff to operate at the top of their license. Ellipsis Health is trusted by top tier healthcare organizations, including leading providers and payers, to deliver AI solutions proficient at handling patients with complex physical, behavioral, and social needs that drive the majority of healthcare costs. Learn more at www.ellipsishealth.com.

About Kouper Health

Kouper is a healthcare AI company working closely with health systems and clinically integrated networks to coordinate patient care. Its AI agents are deeply embedded in clinical workflows. They use longitudinal patient maps to guide patients through their care journey across sites of care, from the emergency department and hospital to primary care, specialists and home health. Kouper engages patients directly and integrates natively into EHRs, giving care teams continuous visibility into each patient’s journey over time. Kouper is now part of Ellipsis Health.

Fonte: Business Wire