Top scores for customer satisfaction and value position the EV Platform as a leading choice for enterprises

NEW YORK: #ESM--EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring (ITOM), Enterprise Service Management and Remote Support, is proud to announce that its EV Platform has been included in the latest Vendor Selection Matrix™ for IT and Enterprise Service Management Solutions by Research in Action GmbH. The EV platform was recognized for its exceptional customer satisfaction and value, earning the highest score for customer satisfaction and the second-highest score for price versus value, positioning it as a top choice for enterprises.

Research in Action’s Vendor Selection Matrix™ is based on market analysis and customer surveys of more than 1,000 enterprise IT and business decision makers across Continental Europe. EasyVista stood out as a top choice for organizations looking to enhance IT service delivery with easy-to-implement solutions.

Key highlights include:

• Highly Recommended: EasyVista ranked second in the Recommendation Index, reflecting its commitment to excellence.
• Top Customer Satisfaction: EasyVista earned the highest customer satisfaction score, showcasing its focus on user experience.
• Exceptional ROI: The company secured the second-highest score for price versus value, confirming its strong ROI.

According to Research in Action, EasyVista's out-of-the-box capabilities set a solid ITSM and ESM foundation, and its recent acquisitions extend its portfolio significantly, enabling it to offer solutions beyond ITSM into IT Operations Management (ITOM).

“Being recognized as a top vendor reflects our unwavering commitment to customer centricity and innovation,” said Emmanuel Bagaglia, Chief Customer Officer, EasyVista. “Our dedication to the customer experience goes beyond technology. We've invested in a customer-centric culture that prioritizes processes, people, and values to improve how we serve clients. From expanding platform capabilities with automation and AI-driven solutions to broadening our global reach, everything we do is centered on delivering value and empowering customers to succeed.”

EasyVista has made significant investments to enhance its product portfolio and expand its market presence. EV Orchestrate, launched this year, adds advanced automation and orchestration capabilities to the EV Platform. The company is also investing heavily in AI to boost IT team productivity and efficiency, further advancing its mission to provide a comprehensive and cost-effective platform for its global customer base.

About EasyVista

EasyVista is a leading IT software provider delivering comprehensive IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. EasyVista empowers companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences.

Today, EasyVista supports over 3,000+ companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing. www.easyvista.com.

Fonte: Business Wire