NEW YORK: #ITSM--EasyVista, a global SaaS provider for comprehensive IT service management (ITSM), IT monitoring, Enterprise Service Management, AI, Digital Experience Monitoring, and Remote Support, today announced the launch of the EasyVista Platform 2025.1, the latest evolution of its unified IT operations platform. Designed to enhance efficiency and security, the new release features AI-powered automation, advanced reporting, and infrastructure upgrades that help IT teams work smarter with less manual effort.

ITSM platforms are evolving into digital hubs, integrating with adjacent technologies. According to the 2025 Gartner® Market Guide for IT Service Management Platforms*, “Being the common system of record for operational workflows, ITSM platforms leverage an increasing breadth of integrations across different adjacent markets such as digital employee experience management (DEX), event intelligence (formerly AIOps) and DevOps tools.”

The EasyVista Platform brings ITSM, remote support, device management, and infrastructure monitoring together in a single platform, enabling agents, engineers, and analysts access to the same information to collaborate seamlessly, reduce silos, and resolve issues faster. The 2025.1 release further strengthens these capabilities with:

• Smart, AI-Powered Automation: EV Pulse AI Automations streamline workflows, including real-time multilingual translations, reducing manual effort for global IT teams.
• Enhanced Reporting & Insights: EV Insights delivers custom dashboards and data modeling, providing clear, actionable intelligence for IT decision makers.
• Stronger Security & Infrastructure: Enhanced encryption protects sensitive data against cyber threats, reinforcing enterprise security.

“As IT environments grow increasingly complex, organizations need solutions that simplify operations while maximizing impact,” said Loïc Besnard, Chief Product Officer, EasyVista. “EasyVista Platform 2025.1 delivers powerful AI automation, deeper insights, and enhanced security—helping IT teams drive efficiency from day one.”

This release reinforces EasyVista’s mission to unify ITSM, monitoring, automation, and remote support into a single, intelligent platform. By eliminating silos and streamlining access to critical information, IT teams—across both support and operations—can work more efficiently and proactively manage their IT environments.

EasyVista Platform 2025.1 is now available for all customers.

*Gartner, Market Guide for IT Service Management Platforms, Rich Doheny, Chris Matchett, 5 February 2025.

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About EasyVista

EasyVista is a leading IT software provider delivering comprehensive AI-based IT solutions, including service management, remote support, IT monitoring, and self-healing technologies. EasyVista empowers companies to embrace a customer-focused, proactive, and predictive approach to IT service, support, and operations. EasyVista is dedicated to understanding and exceeding customer expectations, ensuring seamless and superior IT experiences. EasyVista supports more than 3,000 companies worldwide in accelerating digital transformation, enhancing employee productivity, reducing operating costs, and boosting satisfaction for both employees and customers across various industries, including financial services, healthcare, education, and manufacturing. For more information, visit www.easyvista.com.

Fonte: Business Wire