▾ G11 Media Network: | ChannelCity | ImpresaCity | SecurityOpenLab | Italian Channel Awards | Italian Project Awards | Italian Security Awards | ...
InnovationOpenLab

Sprinklr Named a Strong Performer in 2025 Contact Center as a Service (CCaaS) Report by Independent Research Firm

$CXM #CX--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Strong Performer in The Forrester Wav...

Business Wire

According to the report, “Sprinklr brings a broad modern platform and a digital attitude to its customer service offerings.”

NEW YORK: $CXM #CX--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Strong Performer in The Forrester Wave™: Contact-Center-As-A- Service Platforms, Q2 2025 report. The report evaluated 10 vendors based on three categories: current offering, strategy, customer feedback.

“This is a critical step in our journey to leadership and market disruption,” said Sprinklr President and CEO, Rory Read. “The focus today is to make Sprinklr Service customers successful with their CX efforts and increase business to realization value. This position is a testament to the strategy to harden the Sprinklr Service platform. We continue to innovate on key features and expand the footprint to disrupt the legacy players in the CCaaS space.”

According to the report, “Sprinklr’s vision for customer service focuses on proactive care, digital experiences, and AI driven solutions.”

The report continues, “Sprinklr’s system architecture has helped the company grow quickly both in terms of size and breadth of offering. The architecture helps it add functionality quickly to keep up with this fast-changing market, including providing innovative uses for GenAI and LLMs in its customer service system.”

For more information or to access the full report, visit: https://www.sprinklr.com/forrester-wave-ccaas-2025/.

Forrester Disclaimer

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .

About Sprinklr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,900 valuable enterprises — global brands like Microsoft, P&G, Samsung and 60% of the Fortune 100. Sprinklr is redefining the world's ability to make every customer experience extraordinary.

Fonte: Business Wire

If you liked this article and want to stay up to date with news from InnovationOpenLab.com subscribe to ours Free newsletter.

Related news

Last News

RSA at Cybertech Europe 2024

Alaa Abdul Nabi, Vice President, Sales International at RSA presents the innovations the vendor brings to Cybertech as part of a passwordless vision for…

Italian Security Awards 2024: G11 Media honours the best of Italian cybersecurity

G11 Media's SecurityOpenLab magazine rewards excellence in cybersecurity: the best vendors based on user votes

How Austria is making its AI ecosystem grow

Always keeping an European perspective, Austria has developed a thriving AI ecosystem that now can attract talents and companies from other countries

Sparkle and Telsy test Quantum Key Distribution in practice

Successfully completing a Proof of Concept implementation in Athens, the two Italian companies prove that QKD can be easily implemented also in pre-existing…

Most read

Resecurity to Exhibit at DSEI Japan 2025, Showcasing AI-Driven Cybersecurity…

Resecurity, a U.S.-based leader in cyber threat intelligence and risk management solutions, is proud to announce its participation in DSEI Japan 2025,…

Thiel Foundation Announces 2025 Class of Thiel Fellows

The Thiel Foundation has officially unveiled its 2025 class of Thiel Fellows, assembling a group of brilliant young minds from around the world who are…

Generational Group Advises Elarasys Worldwide, LLC and IT Hardware Plus,…

Generational Group, a leading mergers and acquisitions advisory firm for privately held businesses, is pleased to announce the sale of Elarasys Worldwide,…

LICT Corporation Reports 2025 First Quarter Results

LICT Corporation (“LICT” or the “Company”; OTC Pink®: LICT) reports financial results for the quarter ended March 31, 2025. Total revenues for the first…

Newsletter signup

Join our mailing list to get weekly updates delivered to your inbox.

Sign me up!