NEW YORK: #ITSM--EasyVista, the leading IT-dedicated platform for secure service management, seamless automation, and data-driven AI enablement, has been named the Emerging Innovator in the SPARK Matrix™: Enterprise Service Management 2025 report, in addition to being positioned as a Strong Contender among leading global vendors.

According to Nipuna Mohan, Analyst, QKS Group, “EasyVista's unique capabilities in workflow automation, IT service management, and self-service support enable organizations to streamline service delivery, enhance user experiences, and increase operational efficiency. The platform's integration of AI-driven virtual agents and intelligent process automation empowers users to resolve issues independently, reducing service desk workloads and ensuring faster response times. With comprehensive asset management and easy-to-customize dashboards, EasyVista provides a unified view of IT and business services, enabling IT teams to anticipate needs and make faster, smarter decisions.”

At the core of every successful ESM initiative is a strong, empowered IT foundation. EasyVista’s platform is purpose-built to help IT teams lead transformation with confidence—bringing together ITSM, ITOM, and AI-driven automation into a unified solution that reduces complexity, enhances service quality, and supports enterprise-wide innovation. By streamlining IT operations first, organizations are better positioned to extend service management capabilities across the enterprise—driving operational efficiency and scalability.

“This recognition as an Emerging Innovator reflects our continued commitment to empowering IT as a true business partner in driving enterprise success,” said Patrice Barbedette, CEO of EasyVista. “At EasyVista, we provide the ITSM and AI-driven automation tools that enable IT teams to lead with confidence—streamlining enterprise-wide workflows, enhancing collaboration, and transforming employee and customer experiences. By turning complexity into opportunity, we help organizations scale with agility and thrive in today’s AI-driven digital landscape.”

The positioning underscores the company's investment in AI technologies to meet the evolving ESM needs of customers. By embedding AI-driven automation, intelligent process orchestration, and data governance into the platform, EasyVista empowers IT teams to accelerate service delivery and unlock greater business value in an increasingly data-driven landscape.

Access the report at: https://info.easyvista.com/2025-spark-matrix-for-esm

About EasyVista

EasyVista is the leading IT-dedicated platform that empowers organizations with secure, robust service management solutions. We transform data governance into a competitive advantage, enabling companies to navigate the AI revolution with confidence and agility. Our platform provides seamless automation and worldwide scalability for organizations that want to standardize, secure and optimize IT processes to reach the next level. Trusted by leading organizations worldwide, EasyVista supports businesses in every industry in developing tailored solutions that enable them to thrive. www.easyvista.com.

Fonte: Business Wire