Platform provides the first systematic approach to increasing MSP and MSSP profitability through open-source tooling adoption, enhanced with AI-powered margin analysis

MIAMI BEACH, Fla.: OpenMSP launched today as the first community-driven platform systematically supporting MSP margin improvement through open-source tooling adoption in the $83.76 billion Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) industry. The platform features an AI Margin Increase Report generator that automatically calculates potential profit improvements for individual MSPs. OpenMSP is an open-source solution delivered by stealth startup Flamingo.

MSPs function as outsourced IT departments for small and medium businesses, providing network monitoring, cybersecurity, and technical support services. However, commercial software tools have created unsustainable cost structures. Vendor licensing fees consume 20-35% of MSP revenue while technician salaries require another 20-30%, leaving providers trapped between growth and profitability. Shifting to open-source tooling, even at a modest scale, can potentially redirect billions in vendor spend and give MSPs a major competitive advantage.

“Over the past 15 years, I’ve closely followed the evolution of open-source technology in the IT and security space. What started as basic tooling has now matured to the point where many open-source solutions rival, and often outperform, commercial products. While challenges around support, deployment, and orchestration remain, they’re becoming significantly easier to manage,” said Michael Assraf, CEO & Founder, Flamingo. “At my previous startup, I witnessed Managed Service Providers (MSPs) increasingly adopting open-source tools in isolated cases. OpenMSP was created to take that trend further—offering structured support and a unified path forward for MSPs ready to embrace open source at scale.”

OpenMSP catalogs 155 commercial vendors across NOC, SOC, IT, and business operations categories, and provides comprehensive mapping of expensive platforms like ConnectWise, Datto, and Kaseya to open-source equivalents such as TacticalRMM, Wazuh, and Odoo. OpenMSP identifies viable open-source alternatives for 63% of cataloged solutions, eliminating vendor lock-in, recurring licensing fees, and unlocking major cost savings without sacrificing capability.

“OpenMSP gave us a data-backed roadmap to restructure our SOC and NOC tooling using open-source platforms like TacticalRMM and Wazuh,” said Stephen Garriques, CEO, SecureTokens. “We cut licensing costs by 27%, eliminated vendor lock-in, and gained tighter integration across our stack. The AI report made it easy to justify the shift internally and execute with confidence.”

Key platform features include:

• AI Margin Increase Report generator: Automatically analyzes an MSP’s current software stack and produces a detailed report showing current licensing costs, projected savings from open-source replacements, estimated margin improvements, and step-by-step implementation guidance.
• Vendor mapping directory: Catalogs 155 commercial vendors across 4 main categories—NOC, SOC, IT operations, and business operations, and 19 subcategories, encompassing 63% of which have vetted open-source alternatives mapped to them.
• Commercial-to-Open-Source Comparisons: Provides side-by-side comparisons of commercial platforms like ConnectWise, Datto, and Kaseya with open-source equivalents such as TacticalRMM, Wazuh, and Odoo—enabling informed decisions without vendor lock-in.
• Community support and implementation resources: Offers access to a growing peer-driven community, best-practice playbooks, and support channels to help MSPs safely adopt and operationalize open-source tooling.

OpenMSP is now available at openmsp.ai. MSPs can access the AI Margin Increase Report generator and the complete vendor directory at no cost. For more information about implementation support and community resources join OpenMSP slack workspace.

About OpenMSP

OpenMSP is a vendor‑neutral, open‑source platform designed to help Managed Service Providers (MSPs) and MSSPs cut costs and boost operational margins by transitioning to high‑impact, community‑backed tools. Founded by MSP veteran Michael Assraf, the platform integrates comprehensive vendor analysis, AI‑powered cost‑optimization insights, and peer-driven implementation support. Serving providers in network operations, cybersecurity, IT, and business systems, OpenMSP delivers actionable roadmaps and resources at no cost. Developed by Flamingo, the platform empowers MSPs to increase profitability without compromising performance.

Fonte: Business Wire