GoTo Connect AI Receptionist boosts dealership profits with automated scheduling

BOSTON: #DiscoverGoTo--GoTo, the leader in cloud communications and IT, today launched new AI-powered scheduling capabilities for car dealerships within GoTo Connect AI Receptionist. GoTo Connect is now the only communications platform with an offering custom-built for automotive dealerships that includes automated scheduling powered by advanced conversational AI.

Car dealerships often struggle with costly and labor-dependent appointment booking processes, leading to missed opportunities and lost revenue, especially when the phones are busy or the dealership is closed. With its direct integration with Xtime, a leading auto dealership software, AI Receptionist handles routine questions and appointment scheduling automatically, so dealerships miss fewer opportunities, keep service bays full, and increase customer satisfaction all while improving their bottom line.

“Exceptional customer service starts with making it easy for people to get the help they need, when they need it. Integrating automated AI scheduling directly with our phone system is a game-changer for both dealers and customers,” said Damon Covey, General Manager of UCC, GoTo. “Dealers benefit from streamlined operations and increased appointment bookings, while customers enjoy the ease and convenience of scheduling service any time, day or night, with personalized, seamless phone-based assistance. This innovation helps us deliver a faster, more satisfied experience.”

GoTo Connect AI Receptionist for automotive offers the following benefits:

• Easily manages everything in one place: Consolidate all your scheduling and calls in one solution with an Xtime integration for GoTo Connect, giving dealerships comprehensive end-to-end reporting and configuration with a seamless transfer of appointment records directly into the dealership management system (DMS).
• Maximizes profits by keeping service bays full: Book service appointments 24/7 with natural language AI and real-time availability, helping keep service bays filled and avoid idle technician time to boost service revenue and operational efficiency.
• Frees up staff with automated scheduling: Automate scheduling to lower call volume and free up service advisors to focus on advising customers, walkaround inspections and upsell opportunities for the dealer.
• Balances service demand: Ensure a steady flow of scheduled visits and reduce unexpected walk-ins, lowering stress for service managers and enhancing the customer experience.
• Optimizes service with rooftop-level analytics: Gain insights into interactions through AI call observability, helping businesses pinpoint workflow improvements to ensure an optimized caller experience for every customer.

Availability

These advanced scheduling capabilities are available to automotive dealerships in the US. To learn more or request early access, please visit: www.goto.com/automotive

About GoTo

GoTo, the leader in cloud communications and IT, is dedicated to powering a world of work without limits. Featuring flagship products GoTo Connect, LogMeIn Resolve, and LogMeIn Rescue, the GoTo portfolio offers secure, reliable, AI-enabled solutions that are simple to adopt for small and midsize businesses, and scalable to enterprises worldwide. GoTo continuously improves human experiences for AI-enabled workforces across hundreds of thousands of customers. The company is headquartered in Boston, Massachusetts, with approximately $1 billion in annual revenue and 2,800 employees throughout North America, South America, Europe, Asia, and Australia.

Fonte: Business Wire