Customer reviews cite a 30% reduction in average resolution time and recognize xMatters for ease of use, support, and business value

VIENNA, Va.: Everbridge, Inc., the global leader in High Velocity Critical Event Management (CEM) and national public warning solutions, today announced that xMatters has been ranked No. 1 on G2’s Top 20 IT Alerting Software list. xMatters is also recognized among G2’s Top 50 Best Software Products in the IT Management Software category and has earned multiple distinctions in G2’s Winter and Spring 2026 reports.

Recent G2 reviews highlight the real-world impact xMatters delivers, with users describing the platform as “very reliable and fast,” ensuring “nothing slips through the cracks,” and enabling teams to contact “the right engineer immediately.” Customers also report measurable results, including a 30% reduction in average resolution time and audit preparation shrinking from days to hours.

Together, these peer reviews point to the qualities that Operations teams care about most: reliable alerting, faster response, workflow automation, ease of use, and strong support.

G2’s category data shows strong product scores for xMatters across key buying criteria:

• Ease of Use – 9.3
• Meets Requirements – 9.5
• Ease of Doing Business With – 9.6
• Ease of Setup – 9.1
• Quality of Support – 9.4
• Ease of Admin – 9.5

“Being ranked No. 1 by G2 in IT Alerting is important because it comes directly from the people using xMatters every day,” said John Di Leo, Chief Operating Officer at Everbridge. “That feedback reflects real operational outcomes. Customers want speed, clarity, automation, and confidence that the right people will be reached quickly and critical issues will not get lost in the noise. These rankings reinforce the role xMatters plays in helping teams respond faster and keep services running.”

xMatters continues to be recognized in G2 reports across multiple categories, including Leader in Incident Management, Momentum Leader in Incident Management and ServiceNow Store Apps, Best Results, Best Relationship, Best Usability, Best Relationship in IT Alerting for Small Business, and Easiest to Do Business With in IT Alerting.

For more information on Everbridge xMatters’ industry-leading Incident Response solution, visit xMatters.com.

About G2

G2 is the world’s largest and most trusted data source for B2B software, helping businesses reach their peak potential by enabling confident buying and go-to-market decisions. Offering trusted data, authentic peer reviews, and real-time market intelligence, the G2 ecosystem - which includes Capterra, Software Advice, and GetApp - serves more than 200 million annual buyers, representing teams at every Fortune 500 company. As buyers increasingly shift from traditional search to AI search platforms, G2 has become the most-cited B2B software source across those AI-first channels where software discovery happens. Leading software and services companies like Salesforce, IBM, SAP, and Adobe also trust G2 to influence discovery, build brand credibility, reach in-market buyers, and accelerate revenue growth.

About Everbridge

Everbridge is the global leader in Critical Event Management (CEM), helping organizations achieve a true business resilience advantage. With Everbridge High Velocity CEM, our customers accelerate response times, minimize disruption, and maintain operational control amid today’s most complex threats. Using Purpose-built AI, decision-ready risk intelligence, and full lifecycle automation, Everbridge enables organizations to know earlier, respond faster, and improve continuously with confidence. For more information, visit everbridge.com, read the blog, and follow us on LinkedIn.

Everbridge… Keeping People Safe and Organizations Running™

Fonte: Business Wire