AI, analytics, integration help companies keep pace with complex requirements and employee expectations, new ISG research says

STAMFORD, Conn.: $III #AI--Human capital management (HCM) and workforce management suites are evolving from consolidation tools to core infrastructure for enterprise efficiency and competitiveness, according to new research from global AI-centered technology research and advisory firm Information Services Group (ISG) (Nasdaq: III).

The 2026 ISG Buyers Guides™ for Human Capital Management Suites and Workforce Management provide the rankings and ratings of 50 software providers and their products for optimizing functions including HR, talent management, staffing and compliance. The series includes a comprehensive guide to HCM suites and a series of guides evaluating workforce management platforms, including core suites, industry-specific products and offerings from emerging providers. The research finds that advanced HCM and workforce management systems increase visibility into operations and accelerate and improve decision-making.

“HCM and workforce management are becoming operational layers that can be closely aligned with the factors that drive labor requirements,” said Matthew Brown, director of research, Human Capital Management, at ISG. “When implemented well, they can significantly enhance enterprise agility and the long-term value of an effective, engaged workforce.”

Many organizations are managing increasingly complex workforce needs, such as coordinating in-house staffing with gig marketplaces and meeting employee expectations for consumer-style HR and scheduling tools. The challenges increase as enterprises seek to increase flexibility by making staffing decisions based on skills rather than job titles. In many cases, workforce data and functions are still on multiple systems, creating the need for a practical operating layer for timely, informed decision-making.

HCM and workforce management suites now include AI-powered analytics and automation to make better use of data while reducing the time managers spend working with systems. Advances in AI help companies reduce overtime, publish schedules faster and offer employees self-service tools. Access to more data and insights enables more proactive decision-making. By 2028, ISG expects two-thirds of enterprises using workforce management systems to have near-real-time visibility into the costs associated with potential scheduling decisions. This will let them use current staffing requirements, labor rates, work rules and other factors to anticipate and prevent problems rather than reacting when problems arise.

Enterprises should evaluate whether a platform can scale without becoming a customization project and assess how well it embeds AI, automation and analytics into workflows. To achieve the desired outcomes from HCM and workforce management investments, companies also need a strong operating model with consistent governance, data stewardship, workflow ownership and other forms of discipline. Platforms should provide contextual coaching to improve adoption throughout the organization, ISG says.

ISG rates software providers in five evaluation categories: Overall, Product Experience, Capability, Platform and Customer Experience. Providers ranked in the top three for each evaluation category are named as Leaders. Within each platform category, those that meet the greatest proportion of our evaluation criteria are named as Overall Leaders.

For its 2026 Buyers Guide for Human Capital Management Suites, ISG produced five quadrants: Human Capital Management Suites, Human Resource Management Systems, Human Capital Management Platforms, AI Human Capital Management and Talent Suites. A total of 28 providers were assessed: ADP, BambooHR, Cegid, ClearCompany, Cornerstone, Darwinbox, Dayforce, Deel, HiBob, Humanforce, Infor, isolved, Leapsome, Namely, OneAdvanced, Oracle, PageUp, Paycom, Paycor, Paylocity, Personio, Rippling, Sage Criterion, SAP, UKG, Unit4, Workday and Zoho.

For its 2026 Buyers Guides™ for Workforce Management, ISG produced seven Buyers Guides: Workforce Management Suites (incorporating an AI Workforce Management quadrant), Workforce Management Basics, Workforce Management Emerging Providers, Healthcare Workforce Management, Retail Workforce Management and Manufacturing Workforce Management. A total of 36 providers were assessed: ADP, ADP WorkForce Software, Alloc8, ATOSS, aTurnos, Blue Yonder, Connecteam, Dayforce, Deltek, Deputy, Factorial, Fourth, Harri, Infor, isolved, OneAdvanced, Oracle, Paychex, Paycom, Paycor, Paylocity, Planday, Quinyx, Rippling, SAP, SISQUAL, Skedulo, Spica, Synel, TCP Software, UKG, When I Work, Workday, Workforce.com, Zebra and Zoho.

Oracle was the top Overall Leader in most platform categories across the HCM Buyers Guide and most of the workforce management buyers guides. ADP and UKG were the other Overall Leaders in those platform categories.

In the Workforce Management Basics Buyers Guide, isolved, Deltek and OneAdvanced were the Overall Leaders. In the Workforce Management Emerging Providers Buyers Guide, Workforce.com, Deputy and Connecteam were the Overall Leaders.

In addition, the following providers were rated as Exemplary or Innovative:

Human Capital Management Suites: ADP, Dayforce, HiBob, Oracle, SAP, UKG and Workday were rated Exemplary. Darwinbox was rated Innovative.

Human Resource Management Systems: ADP, Dayforce, HiBob, Oracle, SAP, UKG and Workday were rated Exemplary. Darwinbox was rated Innovative.

Human Capital Management Platforms: ADP, BambooHR, Dayforce, Deel, HiBob, isolved, Oracle, SAP, UKG and Workday were rated Exemplary. Darwinbox, Infor and Paylocity were rated Innovative.

AI Human Capital Management: ADP, Dayforce, Oracle, SAP, UKG and Workday were rated Exemplary. Darwinbox was rated Innovative.

Talent Suites: ADP, Darwinbox, Dayforce, HiBob, Oracle, SAP, UKG and Workday were rated Exemplary. ClearCompany and Cornerstone were rated Innovative.

Workforce Management Suites: ADP, ADP WorkForce Software, Oracle, SAP and UKG were rated Exemplary. Workday was rated Innovative.

AI Workforce Management: ADP, Dayforce, Oracle, SAP and UKG were rated Exemplary. The providers rated Innovative were isolved and Workday.

Workforce Management Basics: Deltek, isolved, Paycor and Zebra were rated Exemplary. OneAdvanced was rated Innovative.

Workforce Management Emerging Providers: Connecteam, Deputy, Factorial, Planday, Skedulo and Workforce.com were rated Exemplary. Only aTurnos was rated Innovative.

Healthcare Workforce Management: ADP, ADP WorkForce Software, Oracle and UKG were rated Exemplary. The providers rated Innovative were isolved and Workday.

Retail Workforce Management: ADP, ADP Workforce Software, ATOSS, Dayforce, isolved, Oracle, SAP, UKG and Workday were rated Exemplary. No providers were rated Innovative.

Manufacturing Workforce Management: ADP, ADP WorkForce Software, Oracle, SAP and UKG were rated Exemplary. The providers rated Innovative were isolved and Workday.

“Modern HCM and workforce management platforms can bring order to fragmented workflows and continue to strengthen enterprise operations as requirements evolve,” said David Menninger, executive director and distinguished analyst, ISG. “This research gives a comprehensive comparison of providers and products to enable organizations to choose the best solutions to their specific needs.”

The ISG Buyers Guides™ for Human Capital Management Suites and Workforce Management are distillations of more than a year of market and product research efforts. The research is not sponsored nor influenced by software providers and is conducted solely to help enterprises optimize their business and IT software investments.

Visit this webpage to learn more about the ISG Buyers Guide™ for Human Capital Management Suites and to read the executive summaries of each of the quadrants. Visit this webpage to learn more about the Workforce Management guides and to read executive summaries of each of the reports. The complete reports, including provider rankings across seven product and customer experience dimensions and detailed research findings on each provider, are available by contacting ISG.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

Fonte: Business Wire