MUMBAI, India: Foundever®, the next-generation service leader reinventing customer experience (CX), announced today that Siva Voolapalli has joined the strategic CX partner as General Manager & Country Head for India. In this pivotal role, Siva leads the company’s India operations, further strengthening the country’s position as a strategic delivery, innovation and talent hub within the company’s global footprint.

“India plays a critical role in Foundever’s global strategy,” said COO Michelle Parks. “Siva brings deep expertise in global CX operations, transformation and leadership development. His strategic mindset and people-first approach make him the right leader to accelerate our growth and strengthen India’s contribution to our global clients. Our brand is built on keeping promises in the moments that matter most to our clients and their customers. With Siva at the helm in India, we are confident in our ability to deliver operational excellence, foster innovation, and create meaningful momentum for our clients. Siva’s leadership will be instrumental as we continue to evolve our India operations into a powerhouse of talent and transformation within our global ecosystem.”

Siva joins Foundever with over 28 years of extensive experience in IT services, global CX, digital operations and technology-led transformation, shared services and large-scale operations. He brings a proven track record of building high-performing teams and delivering measurable business outcomes across geographies.

“I’m honored to join Foundever at such a pivotal time for the company and the CX industry,” said Siva. “India’s talent, innovation and scale are key to driving the next phase of our growth. I look forward to working closely with our teams and global leadership to build on our strengths, accelerate digital transformation and create meaningful outcomes for our clients and their customers. Together, we will continue to position India at the heart of our to deliver people-led, technology-enabled experiences that help the world’s best brands keep their promises, every day.”

Siva’s appointment highlights Foundever’s commitment to investing in leadership and future-ready talent, harnessing India’s unique strengths to fulfill brand promises and drive value for clients worldwide.

Learn more about Foundever at foundever.com.

About Foundever®

Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.

Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.

Get to know us at foundever.com and connect with us on LinkedIn, Facebook, YouTube and Instagram.

Fonte: Business Wire