Bot Scales Evaluations to 97%, Improving CX Outcomes While Reducing Compliance Risk

MELVILLE, N.Y.: #AI--Enterprises are turning to Verint Quality Bot to automate evaluations across all interactions, increase compliance and improve customer experience. One brand realized $12.5 million in annual savings with the AI-powered bot built by Verint®, The CX Automation Company™.

The brand – a leading North American distributor of industrial equipment – used Verint Quality Bot to scale evaluations to 97% for more than 200,000 calls per month. As a result, supervisor capacity increased by 80% while compliance risk decreased. Achieving the same outcome would have required hiring more than 200 additional analysts, costing millions of dollars annually.

Within weeks, Verint’s automated quality evaluations delivered strategic insights that informed performance and compliance planning as well as decision making. These insights empowered the brand to take faster, more targeted action to increase operational efficiency and improve CX outcomes.

“Verint Quality Bot is delivering the kind of measurable, enterprise‑scale impact companies demand,” said Jaime Meritt, chief product officer at Verint. “From increased compliance to reduced costs, this brand’s outcomes speak for themselves.”

Learn how Verint Quality Bot and Verint’s other AI-powered solutions can provide stronger, faster, measurable outcomes.

About Verint

Verint® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint CX Automation Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.

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Fonte: Business Wire