New GoTo Connect AI capabilities automate appointment scheduling 24/7, reduce front-desk burden and capture lost revenue

BOSTON: #DiscoverGoTo--GoTo, the leader in cloud communications and IT, today announced the expansion of GoTo Connect for Healthcare’s integration with AI-native athenaOne, athenahealth’s all-in-one EHR, practice and revenue cycle management, and patient engagement solution. Available in the athenahealth Marketplace, the expanded integration adds AI-powered scheduling, giving practices a way to automatically handle appointment booking, rescheduling, and cancellations directly in athenaOne. The 24/7 capability operates without adding staff while keeping all clinical decisions with the provider.

“A missed call in the medical field isn’t just an inconvenience, it’s a patient who didn’t get the timely care they needed,” said David Evans, General Manager, Unified Communications and Collaboration at GoTo. “By working with athenahealth to build this integration, we’re solving real problems for healthcare practices by providing the technology that enables better patient care. Medical practices shouldn't have to choose between caring for the patients in front of them and answering the phone for the next one, and now they don’t.”

Every unanswered call is a patient left waiting, an appointment never booked, and revenue the practice won’t recover. According to Smart Communications’ 2025 Healthcare Customer Experience report, 69% of patients say they would switch providers if their communications expectations aren’t met. GoTo Connect for Healthcare keeps that from happening, answering every call and confirming bookings directly in athenaOne. It solves the after-hours call, the Monday morning rush, or the moments when front desk staff are managing complex situations.

The GoTo Connect for Healthcare integration with athenaOne addresses the most common issues providers face today, helping medical practices:

• Protect patient experiences: Every call is answered 24/7, and when a patient needs a human, they reach one without phone trees or hold music.
• Ensure every patient gets scheduled: AI handles routine scheduling automatically, so staff can focus on complex patient needs, and no appointment goes unfulfilled.
• Reduce vendor complexity: No fragmented systems and no additional vendors added to your compliance footprint. Every interaction lives in one record, covered under one Business Associate Agreement (BAA), with one support team managing it all.

With GoTo Connect for Healthcare, practices aren’t just answering calls faster, they’re making sure every patient is taken care of.

This integration is available now to GoTo Connect and athenaOne customers. To learn more, visit the product listing in the athenahealth Marketplace.

About GoTo

GoTo, the leader in cloud communications and IT, is dedicated to powering a world of work without limits. Featuring flagship products GoTo Connect, LogMeIn Resolve, and LogMeIn Rescue, the GoTo portfolio offers secure, reliable, AI-enabled solutions that are simple to adopt for small and midsize businesses, and scalable to enterprises worldwide. GoTo continuously improves human experiences for AI-enabled workforces across hundreds of thousands of customers. The company is headquartered in Boston, Massachusetts, with approximately $1 billion in annual revenue and 2,500 employees throughout North America, South America, Europe, Asia, and Australia.

Fonte: Business Wire