Integration of Relay Network's HIPAA-Compliant Messaging Platform Brings Personalized, Real-time Patient Communication Directly into the Specialty Patient Services Workflow

SOUTH SAN FRANCISCO, Calif.: Claritas Rx, the patient journey experts, and Relay Network, a leader in HIPAA-Compliant, mobile-first patient engagement, today announced a strategic partnership to help life sciences companies close critical gaps in patient access, support, and adherence.

The collaboration combines Claritas Rx’s specialty pharmacy, hub, and program-level data with Relay Network’s interactive, feed-based communication channel to deliver personalized, 1:1 mobile experiences at key moments in the patient journey. Together, the companies will enable manufacturers, specialty pharmacies, and hubs to reach patients more effectively, accelerate onboarding, and improve long-term persistence on therapy.

By uniting deep patient journey intelligence with a real-time mobile “patient feed,” the joint offering helps brands drive high-value actions such as program and HIPAA consent, insurance capture, education, copay/PAP completion, refill reminders, shipment tracking, appointment scheduling, and ongoing adherence support.

“Delivering seamless patient experiences requires more than great technology-it requires connected technology grounded in the moments that matter most to patients. Our partnership with Claritas Rx reflects a shared commitment to connecting fragmented workflows and helping biopharma organizations better support patients throughout their journey,” said Oliver Dunford, Senior Vice President of Product & Life Sciences at Relay Network.

“Manufacturers and specialty partners are rethinking how they engage patients in a world where email and phone calls aren’t enough,” said Michael Fitzgibbons, CEO of Claritas Rx. “Our partnership with Relay Network brings together Claritas Rx’s specialty data and AI-driven insights with a proven, mobile-first engagement channel, giving patient services teams a powerful way to remove friction and keep patients on therapy.”

Relay Network and Claritas Rx will explore these themes further in an upcoming live webinar with Informa, Insights that Matter: What 1.5 Million Patient Interactions Reveal About Digital Engagement That Lasts, on Wednesday, October 14, 2026, from 11:00 a.m. to 12:00 p.m. ET. The session will feature Oliver Dunford, SVP of Product & Life Sciences at Relay Network, and Loan Villaverde, Senior Director of Data Strategy at Claritas Rx.

To reserve your spot, register here.

About Relay Network

Relay Network is a HIPAA-compliant, mobile engagement platform that delivers personalized, feed-based experiences to patients without requiring app downloads or logins. By combining the immediacy of text messaging with the depth of an interactive content feed, Relay helps healthcare and life sciences organizations drive higher activation, adherence, and satisfaction across populations.

About Claritas Rx

Based in South San Francisco, CA, Claritas Rx helps rare disease and specialty brands remove the barriers that keep patients from accessing and staying on the treatments they need. By uniting the most complete view of the patient journey with purpose-built technologies, we predict and resolve access challenges before they disrupt care. Our intelligent solutions combine advanced analytics, real-world data, AI, and in-line CRM capabilities to increase start and refill rates, reduce abandonment, and improve brand performance. For more information, visit www.ClaritasRx.com.

Fonte: Business Wire