Assessment Highlights Verint’s Open Architecture, Workforce Intelligence and AI-Powered Orchestration

MELVILLE, N.Y.: #AI--Verint® today announced its recognition as the highest-designated Leader in Everest Group's Workforce Management Product in Contact Centers PEAK Matrix® Assessment 2026. The assessment evaluated Verint Workforce Management based on market impact, vision and capability.

“Verint brings together deep workforce management expertise, enterprise scale and a growing focus on AI-driven workforce optimization,” said Sharang Sharma, vice president at Everest Group. “Its ACD-agnostic platform supports complex contact center and back-office operations, while the combination with Calabrio further strengthens its market presence, broadens its customer reach and brings together complementary WFM capabilities.”

Sharma continued, “Beyond scale, Verint is investing in the next evolution of workforce management through innovations such as Workforce Intelligence and Agent Factory, with a focus on more adaptive workforce planning, real-time operational decision-making and orchestration across human and AI agents. This combination of established WFM capabilities, expanded market reach and a forward-looking approach to workforce intelligence has contributed to Verint’s positioning as a Leader in Everest Group’s Workforce Management Products in Contact Centers PEAK Matrix® Assessment 2026.”

Dave Singer, global vice president, go-to-market strategy at Verint, added, “Workforce management is moving from static planning to real-time workforce intelligence. By applying AI to workforce operations, organizations can anticipate change, make faster intraday decisions and deliver measurable CX and operational outcomes.”

Learn more about Verint Workforce Management and Verint’s position in the Workforce Management Product in Contact Centers PEAK Matrix® Assessment 2026.

Disclaimer

Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.

About Verint

Verint® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint CX Automation Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Learn more at Verint.com.

VERINT, VERINT DA VINCI, VERINT OPEN CCAAS, THE CX AUTOMATION COMPANY, THE CUSTOMER ENGAGEMENT COMPANY, THE ENGAGEMENT CAPACITY GAP and CALABRIO are trademarks of Verint Parent, LP or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.

Fonte: Business Wire