Weill Cornell, NYU Langone, Mount Sinai, USC, and UCSF are among health system partners

NEW YORK: Hera, the company building a new profession of senior care experts with human-centric AI, today announced $27 million in Series A funding. The round was led by Bain Capital Ventures (BCV) with continued participation from Accel and IA Ventures and angels including the CFO of Mount Sinai. Since Hera’s launch a year ago, the company has brought ongoing care coordination to aging adults in over 1,000 families with 95% retention. The company will use the funding to continue building Hera's AI platform and help them expand into California, Florida, Maryland, Pennsylvania, and Massachusetts, with the goal of going live in 25+ states by year-end.

According to the NIH, approximately 83% of the help provided to older adults in the U.S. comes from family members, friends, or other unpaid caregivers. This means that for most older Americans, a non-clinical caregiver has to solve what happens after the doctor’s appointment: scheduling the right specialists after a stroke, ensuring new medications are filled and taken correctly, arranging durable medical equipment for home after a discharge, organizing meal delivery, navigating a convoluted insurance process (Medicare/Medicaid), and more. It’s not a clinical problem, it’s a coordination problem that has historically fallen on families with no training or time.

“I watched my aunt-the alpha daughter of our family-break down managing the care for my grandmother with dementia,” said Jenny Lee, co-founder and CEO of Hera. “This problem hasn’t gone unsolved because of a lack of demand, but because critical caregiving knowledge lives in scattered human experience. While most AI companies are building for the Fortune 500, we’re using frontier technology to bring that expertise to everyday families.”

Hera’s AI platform, Juno, encodes tacit, fragmented, and hyper-local healthcare knowledge that has never existed in structured form, for example: which cardiologist has openings next week, how to get additional home care approved through Medicaid, how to leverage eligible community resources. It learns what is available and worth recommending based on thousands of real outcomes for real families. Juno grows more intelligent with every family served, generating a proprietary data asset on what works for those aging at home and their caregivers.

“Healthcare navigation for aging families has remained painfully analog because the most valuable context outside the four walls of the hospital has never been captured in systems,” said Alysaa Co, Partner at BCV. “Hera's AI platform doesn’t just surface options-it learns what actually helps families. Jenny and the Hera team bring the rare combination of personal conviction, technical depth, and operational expertise needed from their experience at Headway and Palantir to scale this platform nationally and improve how families access care across the U.S.”

Hera is creating a new profession of senior care experts called Heroes, typically nurses and licensed social workers with deep geriatric experience. They manage the non-clinical but essential work of caring for an older adult. Hera works closely with referring physicians at major healthcare systems including Weill Cornell, NYU Langone, Mount Sinai, USC, and UCSF supporting patients once they leave the clinical setting. Eligible Original Medicare beneficiaries and their families access Hera's services at no out-of-pocket cost.

“The partnership with Hera has been transformative for my clinical practice in geriatric primary care,” said Dr. Lien, Geriatrician at Weill Cornell. “Hera’s Heroes have empowered me as a provider to restore a sense of confidence in the physician-patient partnership. The nation is aging and we need innovative solutions to tackle the most challenging issues in aging today.”

“I’ve spent the last four years trying to navigate care for my 82-year-old mother entirely on my own,” says Lance Korman, a Hera customer. “It was a mess. Now that I have Hera by our side, everything is different. Our Hero coordinates across specialists, checks in on my mother, and even finds us ways to save money. After years of figuring this out the hard way, I still can’t believe this company exists.”

The company’s goal is to make a Hero available to every family in America that needs one. Hera is hiring - for open roles, visit hellohera.com.

About Hera

Hera is building a new profession in healthcare to support families caring for aging loved ones at home. Combining human expertise with AI-powered care coordination, Hera helps older adults and caregivers navigate the complex realities beyond the doctor’s office. Hera’s dedicated senior care experts, called Heroes, coordinate care, advocate for families, and help them access critical healthcare and community resources. Hera’s services are covered by insurance for eligible families, making support more accessible to older adults across America. To learn more, visit hellohera.com.

Fonte: Business Wire