New platform answers calls, books appointments and manages customer interactions across multiple channels with no coding required

MIAMI: #AIAgents--Voiceware AI, a provider of VoIP telecommunications solutions, today announced the launch of Agentrixapp, a new, independent company designed to make AI-powered customer service more accessible to businesses. Agentrixapp allows businesses to build and customize their own AI receptionist programmed to answer calls, book appointments and respond to customer inquiries without the technical complexity typically associated with implementing AI agents.

Founded by José Alfonso, a South Florida entrepreneur and tech veteran who is also behind Voiceware AI, Agentrixapp was built around a simple idea: businesses should be able to put AI to work without needing technical expertise. With Agentrixapp, business owners simply describe their company in plain language, from their services and hours to policies and customer service preferences. The platform then uses that information to create an AI receptionist tailored to how each business operates.

“AI has enormous potential for businesses but accessing that potential still feels far too complicated for many business owners,” said José Alfonso, CEO and founder of Agentrixapp. “We wanted to create something practical that businesses could put to work right away. You tell Agentrixapp how your business works following three simple steps, and it becomes a receptionist built around your business, not the other way around.”

Unlike a traditional answering service that typically follows a predetermined script and takes a message for someone to address later, Agentrixapp is designed to handle the customer interaction itself. The AI receptionist can answer questions, coordinate appointments, and adapt as operating hours, services or other business information changes. Business owners can also review what callers were told, allowing visibility into how customer inquiries are being handled.

Depending on the selected plan, Agentrixapp can extend beyond phone calls to customer conversations across WhatsApp, Instagram and other channels, providing businesses with a more centralized approach to managing incoming inquiries.

For businesses offering professional services, such as those in the finance, healthcare, legal, and hospitality industries, this technology addresses a common operational challenge where customers don't always call when someone is available to answer. Whether employees are assisting other customers, the business is closed or multiple calls come in at once, an unanswered call can mean a lost appointment, lead or customer.

“Businesses spend a tremendous amount of time and money generating leads and getting customers to call them. The last thing they want is to lose a potential customer because no one was available to answer the phone,” Alfonso said. “Agentrixapp gives businesses access to the latest advances in AI so they can run and scale their operations without having to build the technology themselves or make a significant upfront investment. For small and growing businesses, in particular, that can be a game changer.”

About Agentrixapp

Agentrixapp is a technology company that helps businesses build their own AI-powered receptionist using plain language. Agentrixapp can answer incoming calls, respond to customer questions, book appointments and operate according to each businesses’ hours, services and rules. Depending on the selected plan, businesses can also use Agentrixapp across channels including WhatsApp, Instagram and more. For more information, visit Agentrixapp.

Fonte: Business Wire