-Spinnaker Support now offering VMware support after listening to customer concerns following Broadcom’s VMware acquisition-

-VMware move from perpetual licenses to a subscription model has created challenges for customers-

DENVER: Spinnaker Support (Spinnaker), the Oracle and SAP software support specialist trusted by over 1,000 global clients, including many of the world’s leading banks, telcos and utility companies, announces today that it will immediately begin offering VMware third-party support globally.

The move comes after Broadcom’s acquisition of VMware and the subsequent announcement that VMware would move from perpetual licenses to a subscription model. This change means a fundamental shift in how customers will access, and finance VMware solutions support and maintenance. This transition also introduces complexities related to cost predictability, customer autonomy, and the strategic alignment of technology roadmaps.

After listening to the concerns of customers, Spinnaker’s new offering enables VMware customers to:

• Avoid cost increases: Many customers can now avoid moving to Broadcom's subscription model, which is causing a massive increase in annual charges.
• Maintain security and compliance: Mitigate system vulnerabilities with Spinnaker’s bespoke holistic approach to security and robust support services.
• Receive expert support: Access 24/7/365 support from Spinnaker’s in-house team of highly experienced VMware engineers.
• Access to VMware pros: Spinnaker has recruited former senior management and support professionals from VMware following Broadcom’s recent acquisition.
• Experience operational flexibility: Extend the life of their current VMware systems so they can smoothly migrate to alternatives.

Martin Biggs, VP & GM EMEA and Strategic Initiatives, Spinnaker Support, said: “Responding to market demand, we’re very pleased to be launching our VMware support offering. Comprehensive support and maintenance is a cornerstone of enterprise IT. Unfortunately, when vendors get caught up in visions of lucrative price restructuring and strategic enhancements, product support for what clients are using today is often relegated to an afterthought. This jeopardizes security, compliance, and alignment with digital transformation objectives.”

“For CIOs and technology leaders, the imperative now is to navigate this new landscape with a critical eye, ensuring that the pursuit of innovation and value does not come at the expense of critical support, control, predictability, and alignment with broader business goals,” added Shane O'Rourke, Senior Director of VMware Global Support Services, Spinnaker Support.

“The Broadcom situation tells us that we’re witnessing a broader industry shift towards business models that prioritize continuous revenue streams for vendors but introduce significant challenges for customers. These challenges range from increased costs and reduced flexibility to a forced alignment with vendor roadmaps, often at the expense of customer autonomy and strategic planning. The fact that these challenges are often disguised as customer-focused and innovative is especially frustrating. If vendors really, truly wanted to demonstrate their value and commitment to their customers, they would do so by ensuring – without fail – that their customers can access innovative, up-to-date, and flexible product support offerings,” said Matt Stava, CEO, Spinnaker Support.

“We have listened closely to the concerns of customers after Broadcom’s announcement and created a service offering backed by experienced former Broadcom/VMware specialists and senior executives,” added Stava.

For more information about Spinnaker Support’s new VMware support offering, visit https://www.spinnakersupport.com/vmware/.

About Spinnaker Support

Spinnaker Support is entrusted by over 1,000 companies worldwide to solve their most pressing and essential enterprise software needs.

Spinnaker Support experts provide an extensive services portfolio of third-party support, managed services, consulting, and state-of-the-art security to optimize clients’ software ecosystems. They support Oracle, SAP, and VMware – freeing up valuable capital and resources so customers can maximize the security and performance of their enterprise software ecosystem with certainty. With Spinnaker, enterprises are empowered to make software decisions based on their business initiatives rather than their enterprise software provider’s roadmap.

Fonte: Business Wire