Upcoming ISG Provider Lens® report will evaluate providers offering platform-centric Workday services supporting AI and agent-based capabilities

STAMFORD, Conn.: $III #AI--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers supporting the shift from traditional Workday implementations to AI-powered and experience-led platform capabilities.

The study results will be published in a series of comprehensive ISG Provider Lens® reports, called Workday Ecosystem, scheduled to be released in October 2026. The reports will cover companies offering services spanning transformation, deployment and integration, performance optimization and innovation on the Workday platform across the U.S., Europe and Asia Pacific.

Enterprise buyers will be able to use the reports’ insights to evaluate their current vendor relationships, identify potential new engagements and compare available offerings. ISG advisors will use the research to guide clients through increasingly complex transformation and platform investment decisions.

The Workday ecosystem is shifting from a focus on enterprise resource planning (ERP) implementations to a platform-centric services market encompassing industry-specific innovation and ongoing value creation. Enterprises are increasingly using Workday to orchestrate workflows, insights and experiences, supported by AI, extensibility and ecosystem innovation, and are seeking providers that can deliver platform expertise, domain knowledge and continuous optimization.

“Enterprises are reimagining Workday not simply as a system of record, but as a strategic platform for enabling more intelligent, adaptive and connected operations,” said Namratha Dharshan, chief business leader, ISG. “Providers that combine platform fluency with innovation and long-term value realization will increasingly shape how successful organizations will be in modernizing business operations and maximizing their Workday investments.”

ISG has distributed surveys to more than 75 Workday ecosystem service providers. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the Workday ecosystem services the typical enterprise is buying, based on ISG’s experience working with its clients. The four quadrants are:

• Transformation Services, evaluating providers that deliver enterprise-wide transformation through strategy, roadmap design, operating model change and adoption enablement on the Workday platform.
• Deployment and Integration Services, assessing providers implementing, configuring and integrating Workday solutions across enterprise environments using structured methodologies, accelerators and scalable architectures.
• Performance and Optimization Services, covering providers that deliver application management, enhancements, automation and continuous improvement to maintain stability and optimize performance.
• Innovation on Workday, evaluating providers building AI-enabled, industry-specific and extensible solutions natively on the platform to enable intelligent workflows and differentiated outcomes.

Geographically focused reports from the study will cover the global Workday ecosystem and examine products and services available in the U.S., Europe and Asia Pacific. ISG analysts Ashwin Gaidhani (U.S.), Gaurang Pagdi (Europe) and Megha Dodke (Asia Pacific) will serve as authors of the reports.

A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as Workday ecosystem service providers can contact ISG and ask to be included in the study.

All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data capturing real-world enterprise feedback on specific provider services and solutions, based on ISG’s continuous CX research.

About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.

Fonte: Business Wire