AI-enabled configuration tool drives ease and accuracy into one of HR’s most complex processes

ORLANDO, Fla.: PlanSource, a leader in benefits administration technology and services, today announced the launch of Delivery Hub, an AI-powered tool that transforms the implementation and ongoing configuration process into a single, step-by-step experience that brings structure, automation, and confidence to one of the most error-prone parts of benefits administration.

“We’ve spent decades accepting that implementation and configuration must be fraught and inaccessible,” said Jenny Wear, Vice President of Product Marketing at PlanSource. “Delivery Hub represents the relentless pursuit of a better way. We are using the latest technology to turn what used to be a high-stress project into a non-event.”

Traditionally across HR technology, implementation and updates to configuration have meant weeks or months of effort, with complex file mapping, manual data entry, and endless testing cycles that introduce risk and slow everything down. This complexity has historically created a kind of “status quo lock” across the industry - where organizations delay switching providers or making needed plan changes due to the perceived risk, disruption, and effort involved.

Today, with Delivery Hub, PlanSource removes those barriers and introduces a fundamentally new approach that leverages AI to change how benefits administration work gets done, reducing the effort to build and validate changes by up to 50%.

“Delivery Hub reflects the kind of innovation the industry needs and will change what our customers expect from benefits administration,” said Lisa J. Rafferty, Senior Vice President of the Benefits Administration Consulting Practice for Aon. “By making complex implementation and configuration more consistent and predictable, organizations can move faster, make changes more confidently, and manage risk more effectively while unlocking greater value from their benefits programs.”

By bringing automation, testing, and validation into one transparent experience - with human oversight at every step - Delivery Hub enables teams to detect issues earlier, minimize risk, and dramatically reduce post‑go‑live noise. What was once a high‑stakes, manual process becomes faster, more predictable, and, ultimately, routine, so employers can confidently make changes when they need to, not just when they can tolerate the risk.

Delivery Hub sets a new standard for benefits administration by providing:

• A unified, guided flow that simplifies the entire process
• Drag-and-drop, AI-powered setup that reduces manual effort with accuracy rates as high as 96%
• Automated testing that accounts for all possible configuration scenarios
• Built-in validation that ensures what’s been built is what goes live
• Requirements traceability with a complete record of every decision behind the build

“The expertise required to configure benefits correctly is one of the hardest things in this industry to build; and the easiest to lose,” said Eddie Pinto, Senior Vice President of Product at PlanSource. “Delivery Hub doesn’t replace that expertise. It captures it, scales it, and makes it dependable. That’s what lets our customers treat change as routine instead of risk across moments that matter most.”

To learn more about how Delivery Hub is changing benefits administration, contact us.

About PlanSource

PlanSource is a benefits administration technology and services company that is on a mission to make it easier for people to choose, use, and manage benefits through engaging, AI-powered experiences. PlanSource solves even the most complex benefits challenges for thousands of customers by pairing a comprehensive suite of strategic administration services with a modern and highly configurable platform. Leading the market in meaningful integration of AI, PlanSource has an unmatched range of ecosystem connections that drive continual innovation and value to clients, partners, and consumers. Learn more at plansource.com.

Fonte: Business Wire