LAS VEGAS: #AI--ENGAGE 2026 - Verint® recognized Global Customer Award winners driving real business impact during Engage 2026. These awards acknowledge organizations pushing AI beyond pilots and into real-world use.

The companies celebrated at Engage 2026 are setting the bar for AI in the contact center while much of the industry is still spending heavily on AI without improving key metrics. These winners moved AI into production workflows, tied it to specific business goals and delivered measurable outcomes in customer experience, agent capacity and self-service resolution.

Submissions were evaluated against documented business results and awarded in categories tied to measurable outcomes.

The 2026 winners:

Excellence in Elevating Experience

• PLATINUM: Aetna, a CVS Health Company – Beth Linthicum
• PLATINUM: Navy Federal Credit Union – Brian Burgess
• GOLD: Progressive – Shannon Early
• SILVER: Banco Popular Puerto Rico – Gabriela Diaz

Increased Agent Capacity

• PLATINUM: The Cigna Group – James Higley
• GOLD: Navy Federal Credit Union – Jeffrey Bretana
• SILVER: AMN Healthcare – Callie Lewis

Accelerated Insights with AI

• PLATINUM: New York Life Group Benefit Solutions – Steve McCoy and Jose Abad Galindo
• GOLD: MSC Industrial Supply – MSC Workforce Optimization Team
• SILVER: WCB Alberta – Allison Peterson and Natalie Zarowny

Supercharged Self-Service

• PLATINUM: Columbia Bank – Laura Green
• GOLD: A national multiline insurance agency
• SILVER: GreenShield – Stephen Blair

Extraordinary Innovation

• PLATINUM: BT Group – Anthony Cass
• GOLD: Enel – Gabriel Grande
• SILVER: Sanford Health – Sean Vandewalle and Jason Wagner

“The conversation in this industry has shifted from 'do you have AI' to 'what is it doing for you,'” said Anna Convery, chief marketing officer at Verint. “These winners have the answer, and the proof is in their handle time, agent capacity and self-service resolution outcomes."

Learn more about Engage 2026 and how Verint’s AI-powered solutions can provide stronger, faster, measurable outcomes.

About Verint

Verint® is a leader in Customer Experience (CX) Automation, serving a customer base that includes more than 80 of the Fortune 100 companies. The world’s most iconic brands use the Verint CX Automation Platform and our team of AI-powered bots to deliver tangible AI Business Outcomes, Now™ across the enterprise. Verint is uniquely positioned to help brands increase CX Automation with our differentiated, AI-powered platform; driving enhanced customer engagement, increased efficiency and reduced costs across contact centers, back offices and digital channels. Verint, The CX Automation Company™, is proud to be Certified™ by Great Place To Work®. Learn more at Verint.com.

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Fonte: Business Wire