-- Atlas by Smart Care™ draws on decades of service data to speed diagnosis and drive stronger customer satisfaction --

CHICAGO: #AI--Smart Care Solutions (“Smart Care®”), the nation’s leading provider of comprehensive hot & cold foodservice equipment, specialty coffee and beverage, standalone refrigeration, complex rack refrigeration, cold storage, and HVAC, today announced Atlas by Smart Care™, a field knowledge platform that gives technicians immediate access to technical knowledge, troubleshooting guidance, and Smart Care’s collective expertise at the point of service. The Atlas by Smart Care app is a core part of Smart Care’s holistic approach to curriculum training for all Smart Care technicians, connecting what they learn in training with the support they rely on in the field. The deployment plan is underway and will continue throughout Q4 2026.

Safety is at the core of Atlas by Smart Care. Unlike free, off-the-shelf tools that pull guidance from internet posts and videos with no way to verify whether the advice comes from a trained expert, Atlas by Smart Care draws on decades of real-world service situations and Smart Care’s own vetted training programs and internal safety standards. That means technicians learn not just what to do, but how to do it safely every time. It supports every vertical industry Smart Care serves including grocery, restaurant, pharma, education and entertainment for service calls involving commercial, kitchen, coffee and HVAC equipment.

Atlas by Smart Care also tailors its support to each technician’s specific needs, building confidence with every service call. This includes Spanish-language troubleshooting, with automatic English summaries, that make expert guidance accessible to more of Smart Care’s workforce than ever before.

“Our technicians are the heart of our business and giving them the tools to succeed is one of the best investments we can make,” said Krishnan Narayan, Smart Care Chief Technology Officer. “Atlas by Smart Care is a direct expression of that commitment and reinforces our strategy to be the employer of choice for field technicians.”

For more information about Smart Care Solutions, visit www.smartcaresolutions.com.

About Smart Care

Smart Care is the leading provider of comprehensive commercial mechanical services, including standalone refrigeration, HVAC, complex rack refrigeration, hot & cold side foodservice equipment, specialty coffee and beverage. Smart Care’s strong reputation and leading customer service is built on the foundation of a high-quality technician base, an unmatched breadth of repair and preventative maintenance services and quick response times. Smart Care operates in all 50 states and is OEM-agnostic with the ability to service more than 10,000 types of equipment for food retail, restaurants, convenience stores, warehouse operators and other institutions.

Additional information about Smart Care can be found by visiting www.smartcaresolutions.com.

About Wind Point Partners

Founded in 1984, Wind Point Partners is a Chicago-based private equity investment firm with approximately $9 billion in assets under management. The firm’s Vision. Talent. Transformation.℠ (“VTT”) investment strategy focuses on partnering with top-caliber management teams around a clear and exciting plan to invest behind a business to achieve transformational growth and value creation. The firm’s Executive Advisor Partner (“EAP”) network is comprised of more than 40 senior executives who are closely aligned with Wind Point and contribute across all core aspects of the firm’s investment process.

Wind Point targets well-positioned middle market businesses within the business services, industrial products and consumer products industries. Since inception, Wind Point has deployed 11 private equity buyout funds in partnership with leading institutional investors around the world, including public pensions, insurance companies, asset managers, endowments, foundations, fund of funds and family offices.

Additional information about Wind Point is available at www.windpointpartners.com.

Fonte: Business Wire